What Does Being ADA Compliant ACTUALLY Mean?

May 13, 2022

What Does Being ADA Compliant ACTUALLY Mean? 

Picture how you arrived at this blog; you may have opened an email or were scrolling through social media, then clicked on a link which took you here. Quick and easy right? 


Now imagine doing the same navigation but without the ability to see or use a mouse. Would you be able to get to this blog the same way? Probably not. But millions of people with visual and motor impairments need to navigate websites each day. This is one of the reasons the ADA was developed. 

The Americans with Disabilities Act 

The Americans with Disabilities Act, or ADA, was created to protect people with disabilities from discrimination and offer them reasonable accessibility. Many countries outside the US, including Canada, have similar laws. The ADA guarantees people with disabilities the same freedoms and opportunities as everyone else. These guarantees include the ability to access services, protection against discrimination in seeking employment, and much more. 

What does this mean for websites? 

Although websites did not exist in 1990 when the ADA was created, they are interpreted to fall under ADA Title 3. This section states that any place of business that serves the public must be accessible to those with disabilities. This used to mean brick-and-mortar locations like hotels, restaurants, and retail stores, but websites have also been placed under this umbrella as they are places that accommodate the public for goods and services. 

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How does ADA affect funeral home websites? 

As mentioned above, websites fall under ADA, meaning your funeral home’s website must comply with these standards. The easiest way to make sure your website is more compliant with ADA is to follow Web Content Accessibility Guidelines (or WCAG), specifically level AA. This means your website must be accessible to at least most users. 

Web Content Accessibility Guidelines (WCAG) 

The 4 Core Accessibility Principles 

To meet level AA, WCAG offers 4 principles to help you determine whether your website is accessible to almost all users. Your website must be perceivable, operable, understandable, and robust. Following these 4 Principles will set your website up to be more ADA compliant. 

  • Be Perceivable

    Imagine reading a page and random parts of it are missing, it would be like reading Swiss cheese - holes everywhere. This principle is about making sure that all the information presented is accessible to everyone. For example, if a person with a visual impairment tries to watch a video on your page, are there subtitles or a transcript? 

  • Be Operable

    All users should be able to navigate your website with ease. Some people with motor impairments can’t use a mouse and won’t be able to use your menus and links in the typical way of clicking on it, so they rely on features such as keyboard navigation. This also applies to any other tools or features you have on your website, such as a pricing calculator or video content. 

  • Be Understandable

    Content and controls must be understandable to the user. Accessibility is nothing if those accessing your website cannot understand what they’re using, reading or hearing. Providing instructions for features, like a contact form, helps users form a clear idea of how to use that feature.  

  • Be Robust

    Treat all your users the same by providing them with the complete user experience, even if they’re using assistive technologies such as voice readers. Even though the delivery may be different, the information should be the same. Your content should stand the test of time and be compatible with both current and future assistive technologies. 

What happens if you don’t comply?

There are 3 ways your business can be affected if you do not comply with the ADA. 

  1. Fines: Government fines can be up to $75,000 for the first violation and increase to a maximum of $150,000 for each additional violation. 
  2. Lawsuits: Whether from people with disabilities or from law firms, you can get sued for not providing adequate accommodations to disabled users. 
  3. Reputation: Serious ADA violations become public record, and will damage the image and reputation of your funeral home 

For example, retail giant Amazon was hit with a website ADA lawsuit in 2018. The eCommerce platform was sued over the inability to use screen readers on their website, which caused accessibility barriers to users who are visually impaired. The lawsuit resulted in Amazon paying out a settlement. 

Tribute Accessibility: Robust ADA compliance 

We at Tribute are pleased to now offer ADA compliance tools through Tribute Accessibility, powered by UserWay. Tribute Technology delivers this innovative product through its network of Premier Partners including leading providers such as FrontRunner Professional, MKJ Marketing, SRS Computing, Funeral Tech, CFS, and others. Tribute Accessibility ADA compliance solutions include ADA website audits, accessibility widgets, and more. Contact us to learn how we can help your funeral home’s website become more ADA compliant. 

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Anthem Partners, a premier operator of funeral homes and cemeteries across North America, is proud to announce it has been named the recipient of the “Leader in All-in-One Technology” award by Tribute Technology. The award was presented at Tribute Technology’s Trend ReCON 2025, a two-day conference dedicated to helping funeral professionals thrive in a rapidly evolving industry. This prestigious award recognizes organizations that are setting a new benchmark for how technology can transform every aspect of funeral service—from operations and staff empowerment to family experience and community engagement. “We’re honored to receive this recognition from Tribute Technology, as it reflects our commitment to redefining how we support families,” said Chad Jackson, executive vice president of operations, Anthem Partners. “For us, technology is not just a tool—it’s a catalyst for empowering our teams and reimagining the way funeral homes operate.” Tribute Technology is known for providing innovative solutions that make end-of-life celebrations more memorable, meaningful, and effortless. Their all-in-one platform empowers funeral professionals with seamless tools for personalization, operational efficiency, and online engagement—helping providers like Anthem Partners deliver both exceptional service and sustainable growth. “Anthem Partners is raising the bar for what’s possible in funeral service,” added Courtney Gould Miller, president of commercial markets at Tribute Technology. “By embracing innovative, integrated technology, they’re not only increasing operational efficiency—they’re delivering a more personalized, transparent, and connected experience for families. Anthem isn’t just keeping up with industry change—they’re leading it.” “Our focus has always been on making it easier and more meaningful for families to create services that truly honor their loved ones,” said Will Andrews, President, Anthem Partners – US. “This award is a testament to our team’s passion and expertise in delivering best-in-class digital solutions that result in improved operational efficiencies and increased family satisfaction.” About Anthem Partners : Anthem Partners is a privately-held operator of cemeteries and funeral homes. Founded by industry professionals and backed by long-term, patient investors, they are actively seeking opportunities to grow with like-minded professionals and firms who share their vision. The founding principles of Anthem are respecting the unique history of the family businesses and acknowledging the lives lived in the communities they serve. To learn more, visit www.anthempartners.com .  About Tribute Technology: Tribute Technology is dedicated to empowering funeral professionals with best-in-class technology solutions. Serving over 9,000 end-of-life providers worldwide, Tribute Technology’s innovative software and services—including website platforms, marketing solutions, management software, online planning, memorial keepsakes, and payment processing—help funeral professionals save time and focus on supporting families. To learn more, visit www.tributetech.com .
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FOR IMMEDIATE RELEASE May 15, 2025 Contact for Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI 53597 press@tributetech.com Tribute Technology Expands Executive Team to Accelerate Innovation and Growth WAUNAKEE, WI — Tribute Technology, the leading provider of software and marketing solutions for funeral homes, cemeteries, and cremation businesses across North America, has announced the appointment of Craig Greenseid as Chief Executive Officer. This strategic move further strengthens the company’s leadership bench as it enters its next phase of growth, platform innovation, and customer experience enhancement. Greenseid is a seasoned executive with more than two decades of experience driving transformation and customer-centric strategies across the technology landscape. Most recently, he served as a Managing Director and Operating Executive within The Carlyle Group’s private equity portfolio where he focused tech companies on how they scale and operate effectively — experience that aligns with meeting the needs of Tribute Technology's clients and the families they serve. Greenseid has been a Tribute Technology board member for more than two years, deeply involved in shaping the company’s strategic priorities and roadmap investments. His expanded role ensures continuity in execution and clear alignment for the company’s vision for the future. “It is an honor to join Tribute Technology as its CEO,” said Greenseid. “I am excited to lead this innovative company and continue working alongside the talented team to further its mission of delivering unparalleled solutions to the funeral and life celebration profession. Together, we will build on Tribute Technology’s strong foundation, serving our funeral home customers and the families they support in their communities.” Prior to joining Tribute Technology, Greenseid held senior leadership roles at companies such as Blackboard and PowerSchool — where he served as Chief Revenue Officer and led a go-to-market organization that significantly expanded the company’s reach in the K-12 education technology space, an area he remains passionate about as the husband to a veteran teacher with 23 years of experience. His appointment formalizes his transition from board advisor to operational leader, joining Courtney Gould Miller, President of Commercial Markets, and Matt Powell, Chief Technology Officer, who have been with Tribute Technology for a combined six years. Together they will drive Tribute Technology’s long-term strategic success. “Craig has been an excellent partner to the Tribute Technology team while advising for Carlyle,” said Gould Miller. “His leadership, insight, and strategic perspective have been invaluable as a board member for the past two years. Having him step into the CEO role to lead the team through the next phase of innovation is ideal for our thousands of customers and our 450 employees.” Over the past year, Tribute Technology has broadened its leadership team by appointing a new Chief Financial Officer, Anthony Cali, and Chief Operating Officer, Joshua Gibbs, which has reinforced the company’s commitment to stability and future innovation. The entire leadership team, combined with Greenseid’s operating expertise and passion for customer-centric products and service, positions Tribute to best provide value to the clients we serve with increased purpose and confidence. As part of its ongoing investment in innovation, Tribute Technology also announced the launch of a completely reimagined obituary experience, now available across all Tribute Technology platforms. This enhanced offering is a testament to the company’s dedication to technology that centers the needs of grieving families while equipping funeral professionals with modern, meaningful tools. With a strong financial foundation, Tribute Technology is committed to reinvesting in its platform, its people, and its partnerships—with a clear focus on helping funeral professionals thrive in a digital-first world. About Tribute Technology Tribute Technology is the leading provider of software and marketing solutions for funeral homes, cemeteries, and cremation businesses across North America. Trusted by thousands of firms, Tribute Technology’s suite of tools supports funeral professionals in serving families with compassion, efficiency, and modern digital experiences. Media Contact: Heather Mierzejewski Vice President of Marketing, Tribute Technology heather.mierzejewski@tributetech.com
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