What’s Next in Support: Faster, Smarter, More Connected Than Ever
If you’ve noticed our support experience improving, just wait — there’s more on the way!
As we continue evolving how we serve you, we’re not just refining what we do behind the scenes. We’re transforming how you can reach us — and how quickly we can get you what you need.
And it’s all happening under the leadership of our new VP of Support, Ray Rauch. With Ray at the helm, we’re sharpening our systems and doubling down on what matters most: creating a smoother, more responsive experience for you.
We know your time is limited and your focus is on families. That’s why we’re rolling out powerful, intuitive tools that make getting help faster, easier, and more flexible — without losing the personal touch you’ve come to expect.
Text Us Anytime: SMS Support is Coming
Soon, you’ll be able to text our support team directly for fast answers on the go. Whether you’re between services, away from your computer, or just prefer a quick back-and-forth, SMS support will bring faster, more mobile-friendly communication right to your fingertips.
Real-Time Chat When You Need It
Need quick clarification or a walk-through in real time? New live chat capabilities will make it easy to get answers without picking up the phone. You’ll be connected to the right person, right away — no waiting, no phone trees.
Smarter AI, Still Human at Heart
We’re building AI-powered chat features that can answer common questions instantly — 24/7. But don’t worry, it’s not replacing your support team. It’s freeing them up to focus on the more complex questions, while giving you faster help for the routine ones. Think of it as your always-on support assistant, backed by real people when you need them.
One Call. One Connection.
Say goodbye to bouncing between departments. We’re investing in smarter ticket routing and unified communication systems to make sure that when you call, you’re connected to the right person — the first time. No repeat explanations. No getting passed around. Just answers, fast.
Reach Us Your Way
As a reminder, you can contact our support team by phone, email, or through our online form — whichever is easiest for you:
- General Support: 1-844-200-6020
- eCommerce Support: 1-866-303-1880
- Online Support Form: Fill it out anytime, and we’ll connect you with the best team member for your needs.
These Are More Than Features — They’re a Promise
Every update is designed to support how you work. Whether you’re texting us a quick question, chatting through a more complex issue, or picking up the phone for a deeper conversation, you’ll be met with smart, responsive support that puts your needs first.
We’re excited about what’s coming, and we’re building all of it with you in mind.
Stay tuned. The future of support is just getting started.
