What’s Next in Support: Faster, Smarter, More Connected Than Ever

July 30, 2025

If you’ve noticed our support experience improving, just wait — there’s more on the way!

As we continue evolving how we serve you, we’re not just refining what we do behind the scenes. We’re transforming how you can reach us — and how quickly we can get you what you need. 


And it’s all happening under the leadership of our new VP of Support, Ray Rauch. With Ray at the helm, we’re sharpening our systems and doubling down on what matters most: creating a smoother, more responsive experience for you. 


We know your time is limited and your focus is on families. That’s why we’re rolling out powerful, intuitive tools that make getting help faster, easier, and more flexible — without losing the personal touch you’ve come to expect. 


Text Us Anytime: SMS Support is Coming 


Soon, you’ll be able to text our support team directly for fast answers on the go. Whether you’re between services, away from your computer, or just prefer a quick back-and-forth, SMS support will bring faster, more mobile-friendly communication right to your fingertips. 


Real-Time Chat When You Need It 


Need quick clarification or a walk-through in real time? New live chat capabilities will make it easy to get answers without picking up the phone. You’ll be connected to the right person, right away — no waiting, no phone trees. 


Smarter AI, Still Human at Heart 


We’re building AI-powered chat features that can answer common questions instantly — 24/7. But don’t worry, it’s not replacing your support team. It’s freeing them up to focus on the more complex questions, while giving you faster help for the routine ones. Think of it as your always-on support assistant, backed by real people when you need them.


One Call. One Connection. 


Say goodbye to bouncing between departments. We’re investing in smarter ticket routing and unified communication systems to make sure that when you call, you’re connected to the right person — the first time. No repeat explanations. No getting passed around. Just answers, fast. 


Reach Us Your Way 


As a reminder, you can contact our support team by phone, email, or through our online form — whichever is easiest for you: 


  • General Support: 1-844-200-6020 
  • eCommerce Support: 1-866-303-1880 
  • Online Support Form: Fill it out anytime, and we’ll connect you with the best team member for your needs. 


These Are More Than Features — They’re a Promise 


Every update is designed to support how you work. Whether you’re texting us a quick question, chatting through a more complex issue, or picking up the phone for a deeper conversation, you’ll be met with smart, responsive support that puts your needs first. 


We’re excited about what’s coming, and we’re building all of it with you in mind. 


Stay tuned. The future of support is just getting started.

July 30, 2026
A year after integrating with Chptr, Tribute Technology customers can now reach a quarter of a billion monthly radio listeners through the same one-click workflow that already powers televised memorial announcements. WAUNAKEE, Wis. — July 30, 2026 — Tribute Technology today announced that its integration with Chptr now extends beyond local television to include radio through Chptr's expanded partnership with iHeartMedia. Already adopted by more than 100 funeral homes, the expanded integration gives funeral homes access to the television and radio audiences most likely to learn about a passing, attend a service, and support grieving families, all through the same one-click obituary workflow. One year ago, Tribute Technology embedded Chptr's broadcast memorial technology directly into its platform, making it possible for funeral homes to transform an obituary into a professionally produced television memorial announcement without leaving the system they already use every day. Today, that same integration includes nationwide radio distribution alongside television, giving funeral homes access to all 210 U.S. television markets and more than 90 percent of U.S. radio stations reaching a quarter of a billion monthly listeners, all without additional software, data entry, or training. More than 100 funeral homes have already enrolled in the new radio service, reflecting the success of Chptr's existing television integration and the continued demand for trusted broadcast memorial announcements. For funeral homes, the value of broadcast isn't simply reach. It's reaching the right audience. Adults 55 and older remain among the most loyal local television viewers, while radio reaches 87% of U.S. adults every week, more than any other single media platform. Together, television and radio continue to be among the nation's most trusted sources of local news and information, making them uniquely effective channels for community memorial announcements. "This is exactly what we look for in a partnership," said J.B. Showalter, Senior Vice President of Partnerships at Chptr. "Tribute Technology already sits inside the daily workflow of thousands of funeral homes. Bringing our production platform, media partnerships, and nationwide television and radio distribution into that same workflow means families get a meaningful new way to share the news of a passing, without asking funeral professionals to change how they already serve families." For families, the expanded integration means memorial announcements can now reach more of the people whose lives were touched through the trusted local media they already know. For funeral homes, it provides another meaningful way to serve families while reinforcing their role as a trusted community resource. "Over the last year, we've seen that families truly value having their loved one's obituary shared on local television," said ​Anthony Harris, Location Manager at Oak Hill Funeral and Cremation Services. "No single place reaches everyone. Some people watch the news. Others hear the local radio station on the way to work. Adding radio gives us another trusted way to help families reach more of the people who would want to know. It's another meaningful service we can provide with every arrangement." The addition of radio builds on a year of successful television distribution through the existing Tribute Technology integration. "Our responsibility is to continually strengthen the platform funeral homes depend on every day," said Craig Greenseid, CEO of Tribute Technology. "When we can bring meaningful new capabilities into that workflow without adding complexity, our customers benefit. Expanding our integration with Chptr is another example of our commitment to helping funeral professionals better serve families through the technology they already trust." The expanded integration is now available to all Tribute Technology customers. Learn more at Tribute Spotlights | TV Obituaries | Tribute Technology .  About Tribute Technology Tribute Technology is a leading provider of software and services for the death care profession, helping funeral homes, cemeteries, crematories, and online publishers better serve families through connected technology. Its integrated platform simplifies operations, strengthens family engagement, and powers one of North America's largest digital obituary networks. More than 9,000 funeral homes rely on Tribute Technology solutions to support the families they serve. About Chptr Founded in 2020 and headquartered in New York, Chptr is building the distribution network for community storytelling. The company's Broadcast, Social, Video, and Slideshows offerings help funeral homes extend the reach of remembrance, connecting families with the communities that knew and cared about their loved ones. By partnering with funeral homes and media organizations, Chptr ensures life's most meaningful stories reach the people who matter most while keeping funeral professionals at the center of the experience.
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Most funeral homes know they need a marketing strategy, but figuring out where to start is another matter. In this on-demand webinar, Tribute Technology's Lacey Serrago, Marketing Agency Director, breaks down the core building blocks of a clear, actionable marketing plan built for funeral professionals.
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June 16, 2026
Tribute Technology's Trend ReCON 2026 brought funeral directors together in Nashville for two days of peer learning, real connections, and hands-on sessions.
May 19, 2026
Technology built around care. See how Tribute Technology is helping funeral homes streamline operations, write better obituaries, and extend their reach — without adding work for your staff.
April 16, 2026
Stay up to date on the latest in funeral service technology — from a national Times Square campaign to new software partnerships, a fresh case study, and events you won't want to miss.
April 8, 2026
Tribute Technology partners with Life Celebration to help funeral homes deliver personalized memorial products quickly, with next-day turnaround and streamlined operations.
February 18, 2026
Discover the 10 expectations families have for funeral home websites in 2026—from modern obituaries to mobile design and online tools that build trust.
February 12, 2026
Families are planning funerals online. Learn how Tribute Technology supports NFDA’s Arranger Training to help funeral professionals adapt and serve families better.
February 5, 2026
NFDA announces Tribute Technology as a sponsor of its Arranger Training Program, supporting funeral professionals with modern, family-centered education.
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