Building on Excellence: Elevating Support to Serve You Better

July 18, 2025

At Tribute Technology, support isn’t just a department — it’s part of how we serve you. And now, that experience is more streamlined, responsive, and personalized than ever before. 


These updates aren’t just about change.  They’re about setting a higher standard for the kind of support you deserve. 


You’ve always delivered for the families who count on you. Our goal is to keep delivering for you — with tools and service that evolve to meet your needs. We’ve made behind-the-scenes improvements to bring you faster answers, more familiar voices, and a support team that understands your world. 


Dedicated Support for Your Firm 


You deserve support that feels personal — and now, clients have a go-to account manager who knows their funeral home and how they work. 


Having someone who already understands your needs means fewer steps and quicker solutions — every time. 




Support That Moves at the Speed of Your Day 


Under the leadership of our new VP of Support, Ray Rauch, we’re scaling our team and sharpening our systems — with a focus on creating a smoother experience for you. The result? 


  • Quicker response times 
  • Smarter routing 
  • More meaningful conversations

 

Whether it’s a question about a contract, your tech, or something you just need done fast — we’re here, with real people ready to help. 


How to Reach Us 


You can contact our support team by phone, email, or through our online form — whichever is easiest for you. 


  • General Support: 1-844-200-6020 
  • eCommerce Support: 1-866-303-1880 
  • Or, use our online support form and we’ll connect you with the best team member for your needs. 


We’re proud of what’s already changed — and we’re just getting started. 


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Every funeral professional has been there — sitting across from a family as they work through grief, tension, or even estrangement, all while trying to write something as personal and permanent as an obituary. The pressure to get every detail “just right” falls on the family — and just as often, on you. Sometimes, obituaries are pulled together quickly. Other times, families stall out, unsure what to say or how to begin. That’s when the phone calls start — or they head straight to Google, hoping to find the right words. Tribute Obituary Writer makes a difficult process worlds easier. This simple tool, built right into your website, helps families write a meaningful obituary in just seconds — whether they’re at home or sitting with you in the arrangement room. What It Does Tribute Obituary Writer walks families through a few thoughtful prompts — details like when and where someone was born, what mattered to them, and how they’ll be remembered. Then, with a single click, the AI transforms those answers into a fully written obituary. Families can instantly preview versions in different tones: warm and heartfelt, formal and traditional, or celebratory. With each option, the writing shifts to match the style that best reflects their loved one’s personality. How It Works Tribute Obituary Writer is powered by the same AI technology used in tools like ChatGPT, built on what’s called a large language model. It doesn’t use templates or prewritten scripts. Instead, it’s been trained on billions of words and examples of real human writing. That training allows it to create original text that’s not just grammatically correct — it sounds natural, compassionate, and human. As for the different tone options? That’s thanks to prompt engineering, subtle behind-the-scenes cues that guide the AI to write in distinct voices, all tailored to help families feel seen and understood. Why It Matters For your team: Less time on drafts, edits, and phone calls. For your families: A stressful task becomes simple — and even healing. For your business: A modern, meaningful service available 24/7, right on your website.  Tribute Obituary Writer helps you offer the right words — right when they’re needed.
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