Why Texting Is a Must-Have in Funeral Home Outreach
More families are reading texts than emails or mail — here’s how to meet them where they are.
Texting is one of the most effective and reliable ways to reach families today.
The numbers say it all: 91% of consumers want to receive texts from businesses, and 98% of texts are opened, most within minutes.
In a profession built on trust and timing, staying connected after the service matters. Whether it’s a quick check-in, a review request, or a reminder about a community event, families are far more likely to engage with a short, thoughtful text than a call or email. It’s communication that fits their lives — and gets results.
That’s where Tribute Text comes in.
This service, powered by our partner Elevia, allows funeral homes to send up to 18 personalized texts per year— all professionally written and managed by trained support staff. Campaigns can focus on aftercare, preplanning, review generation, or invitations, based on your goals. Every reply is monitored, and important messages are escalated to your team.
Offered as a powerful enhancement to our Behavioral Marketing strategy, this add-on is available exclusively to our digital marketing clients, giving them a seamless way to engage families across every stage.
Firms using Tribute Text consistently see stronger family engagement, more Google reviews, and greater visibility in their communities. Elevia maintains a 4.8 out of 5-star satisfaction rating, thanks to its responsive and respectful communication model.
It’s also worth noting: 97% of consumers trust online reviews as much as personal recommendations. A well-timed text can be the moment that turns a satisfied family into a vocal advocate for your funeral home.
Texting doesn’t replace the personal care you provide — it supports it. It’s a simple, proven way to stay connected with families in a format they actually prefer.
Want to learn more? Contact us below to schedule your Tribute Text demo.
