Transforming Your Funeral Home with Technology: Enhancing Staff, Client, and Community Experiences

November 18, 2024

Showcasing Tribute Technology Clients Who Are Making an Impact 

In today’s world, where expectations around service and personalization are constantly evolving, technology offers funeral homes new ways to serve families with greater efficiency, care, and transparency. 


The benefits of incorporating tech solutions are not just operational; they positively impact everyone involved—from your staff to the families you serve and the larger community. In this blog, we’ll explore how using technology to transform your funeral home can improve experiences across the board. 


1. Empowering Staff with Efficiency and Training Tools 


Technology can streamline tasks, making day-to-day operations smoother and freeing up time for your team to focus on what matters most: supporting families. Tools that automate administrative processes, for example, allow staff to shift their attention from paperwork to personalized client care. Moreover, digital-first training programs help funeral home employees stay current with new skills and methods in funeral service, fostering growth and resilience within your team. 


Jim Busch, the Owner & President of Busch Funeral Home & Crematory Services and the 2024 Tribute Award winner for Digital-First Training in Funeral Service, has shown how training-focused technology can ensure that staff members are well-prepared to address the unique needs of each family. 


2. Enhancing Client Experiences Through Personalized, Accessible Services 


Families today expect more customization and flexibility in the planning and memorialization process, and technology helps make that possible. From interactive online memorials to seamless online arrangements, digital tools give families greater accessibility and control. Furthermore, with optimized funeral home websites, clients can easily find the information they need, interact with staff, and explore the full range of services available. 


Take Andrew Jenkins, President & Funeral Director at Jenkins Funeral Chapel, Inc., awarded the 2024 Tribute Award for Leader in Funeral Home Website Optimization. Jenkins has demonstrated how a well-designed, user-friendly website can make planning and communication simpler and more engaging for families. 


3. Building Trust Through Transparent Communication 


In an industry built on trust, transparency is crucial. By implementing transparent practices with the help of tech tools, funeral homes can foster a sense of openness and assurance with clients. Offering detailed pricing, clear service descriptions, and online support options reassures families that they’re being cared for by a team they can trust. 


For example, Ashlee Etzweiler and Shannon Etzweiler-Kapsak, Funeral Directors at Etzweiler Family Funeral Service, were recognized as Leaders in Funeral Home Transparency for their commitment to openness with clients. Their use of technology to communicate clearly with families sets a standard for honesty and accessibility in the industry. 


4. Expanding Community Impact with Outreach and Integrated Systems 


Funeral homes serve as pillars in their communities, and technology makes it possible to engage and support the community in more impactful ways. Through email marketing, social media, and online resources, funeral homes can keep their communities informed, comforted, and engaged. Integrated tech systems also allow funeral homes to provide seamless, reliable support for families, whether they’re in-house or connecting remotely. 


For example, Starlyn Aurit at Harrell Funeral Homes earned the Leader in Community Outreach & Email Marketing award for her efforts in using digital communication to foster community relationships and build lasting connections. Additionally, David Lee Hernandez Jr. of Jersey Memorial Group recognized for his integrated tech systems, has shown how interconnected technology can strengthen the entire service process for families and communities alike. 


Embracing the Future of Funeral Service 


The benefits of a tech-enabled funeral home go beyond convenience—they offer families an elevated experience, empower staff to deliver personalized service, and create a stronger community bond. By investing in technology, you’re not only keeping up with the changing times but paving the way for a future where every family, staff member, and community member feels supported. 


Download Tribute Technology’s Tech-Enabled Funeral Home Magazine to Learn More 


Want to learn more about these trailblazers who are leading the charge in transforming funeral service with technology? Download the first issue of Tribute Technology’s Tech-Enabled Funeral Home Magazine to explore how they’re shaping the future of our industry. 


Download Your Copy Here
August 27, 2026
Obituaries can now air on radio alongside television — reaching a quarter of a billion monthly listeners with one click. Plus the Legacy Touch PIN integration, upcoming events, and an on-demand webinar on AI for funeral homes.
July 30, 2026
A year after integrating with Chptr, Tribute Technology customers can now reach a quarter of a billion monthly radio listeners through the same one-click workflow that already powers televised memorial announcements. WAUNAKEE, Wis. — July 30, 2026 — Tribute Technology today announced that its integration with Chptr now extends beyond local television to include radio through Chptr's expanded partnership with iHeartMedia. Already adopted by more than 100 funeral homes, the expanded integration gives funeral homes access to the television and radio audiences most likely to learn about a passing, attend a service, and support grieving families, all through the same one-click obituary workflow. One year ago, Tribute Technology embedded Chptr's broadcast memorial technology directly into its platform, making it possible for funeral homes to transform an obituary into a professionally produced television memorial announcement without leaving the system they already use every day. Today, that same integration includes nationwide radio distribution alongside television, giving funeral homes access to all 210 U.S. television markets and more than 90 percent of U.S. radio stations reaching a quarter of a billion monthly listeners, all without additional software, data entry, or training. More than 100 funeral homes have already enrolled in the new radio service, reflecting the success of Chptr's existing television integration and the continued demand for trusted broadcast memorial announcements. For funeral homes, the value of broadcast isn't simply reach. It's reaching the right audience. Adults 55 and older remain among the most loyal local television viewers, while radio reaches 87% of U.S. adults every week, more than any other single media platform. Together, television and radio continue to be among the nation's most trusted sources of local news and information, making them uniquely effective channels for community memorial announcements. "This is exactly what we look for in a partnership," said J.B. Showalter, Senior Vice President of Partnerships at Chptr. "Tribute Technology already sits inside the daily workflow of thousands of funeral homes. Bringing our production platform, media partnerships, and nationwide television and radio distribution into that same workflow means families get a meaningful new way to share the news of a passing, without asking funeral professionals to change how they already serve families." For families, the expanded integration means memorial announcements can now reach more of the people whose lives were touched through the trusted local media they already know. For funeral homes, it provides another meaningful way to serve families while reinforcing their role as a trusted community resource. "Over the last year, we've seen that families truly value having their loved one's obituary shared on local television," said ​Anthony Harris, Location Manager at Oak Hill Funeral and Cremation Services. "No single place reaches everyone. Some people watch the news. Others hear the local radio station on the way to work. Adding radio gives us another trusted way to help families reach more of the people who would want to know. It's another meaningful service we can provide with every arrangement." The addition of radio builds on a year of successful television distribution through the existing Tribute Technology integration. "Our responsibility is to continually strengthen the platform funeral homes depend on every day," said Craig Greenseid, CEO of Tribute Technology. "When we can bring meaningful new capabilities into that workflow without adding complexity, our customers benefit. Expanding our integration with Chptr is another example of our commitment to helping funeral professionals better serve families through the technology they already trust." The expanded integration is now available to all Tribute Technology customers. Learn more at Tribute Spotlights | TV Obituaries | Tribute Technology .  About Tribute Technology Tribute Technology is a leading provider of software and services for the death care profession, helping funeral homes, cemeteries, crematories, and online publishers better serve families through connected technology. Its integrated platform simplifies operations, strengthens family engagement, and powers one of North America's largest digital obituary networks. More than 9,000 funeral homes rely on Tribute Technology solutions to support the families they serve. About Chptr Founded in 2020 and headquartered in New York, Chptr is building the distribution network for community storytelling. The company's Broadcast, Social, Video, and Slideshows offerings help funeral homes extend the reach of remembrance, connecting families with the communities that knew and cared about their loved ones. By partnering with funeral homes and media organizations, Chptr ensures life's most meaningful stories reach the people who matter most while keeping funeral professionals at the center of the experience.
July 23, 2026
Most funeral homes know they need a marketing strategy, but figuring out where to start is another matter. In this on-demand webinar, Tribute Technology's Lacey Serrago, Marketing Agency Director, breaks down the core building blocks of a clear, actionable marketing plan built for funeral professionals.
June 18, 2026
Stay ahead in funeral service with Tribute Technology's Tech Insider — your source for industry events, marketing strategies, tech tools, and innovations helping funeral homes serve families better.
June 16, 2026
Tribute Technology's Trend ReCON 2026 brought funeral directors together in Nashville for two days of peer learning, real connections, and hands-on sessions.
May 19, 2026
Technology built around care. See how Tribute Technology is helping funeral homes streamline operations, write better obituaries, and extend their reach — without adding work for your staff.
April 16, 2026
Stay up to date on the latest in funeral service technology — from a national Times Square campaign to new software partnerships, a fresh case study, and events you won't want to miss.
April 8, 2026
Tribute Technology partners with Life Celebration to help funeral homes deliver personalized memorial products quickly, with next-day turnaround and streamlined operations.
February 18, 2026
Discover the 10 expectations families have for funeral home websites in 2026—from modern obituaries to mobile design and online tools that build trust.
February 12, 2026
Families are planning funerals online. Learn how Tribute Technology supports NFDA’s Arranger Training to help funeral professionals adapt and serve families better.
More Posts