Transforming Your Funeral Home with Technology: Enhancing Staff, Client, and Community Experiences

November 18, 2024

Showcasing Tribute Technology Clients Who Are Making an Impact 

In today’s world, where expectations around service and personalization are constantly evolving, technology offers funeral homes new ways to serve families with greater efficiency, care, and transparency. 


The benefits of incorporating tech solutions are not just operational; they positively impact everyone involved—from your staff to the families you serve and the larger community. In this blog, we’ll explore how using technology to transform your funeral home can improve experiences across the board. 


1. Empowering Staff with Efficiency and Training Tools 


Technology can streamline tasks, making day-to-day operations smoother and freeing up time for your team to focus on what matters most: supporting families. Tools that automate administrative processes, for example, allow staff to shift their attention from paperwork to personalized client care. Moreover, digital-first training programs help funeral home employees stay current with new skills and methods in funeral service, fostering growth and resilience within your team. 


Jim Busch, the Owner & President of Busch Funeral Home & Crematory Services and the 2024 Tribute Award winner for Digital-First Training in Funeral Service, has shown how training-focused technology can ensure that staff members are well-prepared to address the unique needs of each family. 


2. Enhancing Client Experiences Through Personalized, Accessible Services 


Families today expect more customization and flexibility in the planning and memorialization process, and technology helps make that possible. From interactive online memorials to seamless online arrangements, digital tools give families greater accessibility and control. Furthermore, with optimized funeral home websites, clients can easily find the information they need, interact with staff, and explore the full range of services available. 


Take Andrew Jenkins, President & Funeral Director at Jenkins Funeral Chapel, Inc., awarded the 2024 Tribute Award for Leader in Funeral Home Website Optimization. Jenkins has demonstrated how a well-designed, user-friendly website can make planning and communication simpler and more engaging for families. 


3. Building Trust Through Transparent Communication 


In an industry built on trust, transparency is crucial. By implementing transparent practices with the help of tech tools, funeral homes can foster a sense of openness and assurance with clients. Offering detailed pricing, clear service descriptions, and online support options reassures families that they’re being cared for by a team they can trust. 


For example, Ashlee Etzweiler and Shannon Etzweiler-Kapsak, Funeral Directors at Etzweiler Family Funeral Service, were recognized as Leaders in Funeral Home Transparency for their commitment to openness with clients. Their use of technology to communicate clearly with families sets a standard for honesty and accessibility in the industry. 


4. Expanding Community Impact with Outreach and Integrated Systems 


Funeral homes serve as pillars in their communities, and technology makes it possible to engage and support the community in more impactful ways. Through email marketing, social media, and online resources, funeral homes can keep their communities informed, comforted, and engaged. Integrated tech systems also allow funeral homes to provide seamless, reliable support for families, whether they’re in-house or connecting remotely. 


For example, Starlyn Aurit at Harrell Funeral Homes earned the Leader in Community Outreach & Email Marketing award for her efforts in using digital communication to foster community relationships and build lasting connections. Additionally, David Lee Hernandez Jr. of Jersey Memorial Group recognized for his integrated tech systems, has shown how interconnected technology can strengthen the entire service process for families and communities alike. 


Embracing the Future of Funeral Service 


The benefits of a tech-enabled funeral home go beyond convenience—they offer families an elevated experience, empower staff to deliver personalized service, and create a stronger community bond. By investing in technology, you’re not only keeping up with the changing times but paving the way for a future where every family, staff member, and community member feels supported. 


Download Tribute Technology’s Tech-Enabled Funeral Home Magazine to Learn More 


Want to learn more about these trailblazers who are leading the charge in transforming funeral service with technology? Download the first issue of Tribute Technology’s Tech-Enabled Funeral Home Magazine to explore how they’re shaping the future of our industry. 


Download Your Copy Here
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FOR IMMEDIATE RELEASE July 24, 2025 Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com Tribute Technology Announces Obit360: A Reimagined Obituary Experience for the Digital Age WAUNAKEE, WI – Tribute Technology has announced the upcoming launch of Obit360 , a next-generation obituary platform that transforms how families and communities engage with online memorials. Obit360 is the most significant evolution of Tribute Technology’s obituary experience to date, delivering a faster, more intuitive, and emotionally resonant design built for today’s digital expectations. Optimized for mobile, powered by improved SEO, and designed to increase engagement and revenue, Obit360 helps funeral homes better serve families while elevating their online presence. “Obit360 is the result of listening closely to our clients and the families they serve,” said Craig Greenseid, CEO of Tribute Technology. “We knew the obituary experience needed to evolve — so we built something faster, smarter, and more personal. Obit360 helps funeral homes create deeper connections and greater value from their websites.” Matt Powell, Tribute Technology’s Chief Technology Officer, added, “We’re seeing a fundamental shift in how families connect and grieve, and it’s happening online. In the first 48 hours after a death, more than 25% of all obituary traffic occurs, and that traffic is not passive. It drives condolence messages, flower orders, donations, even attendance. Obit360 was built to meet this moment: to turn every obituary into an engine of connection, compassion, and community, and to help funeral homes turn visibility into real-world impact.” Built for the Way People Engage Today Obit360 was designed using real user behavior, family feedback, and industry best practices. It introduces a clean, scrollable layout that places details all in one continuous view — no tabs or extra clicks required. With 70–80% of visitors arriving on mobile, the platform delivers a smooth, intuitive experience on any device while keeping the focus on the loved one being honored. Pages load 30% faster, rank higher in search results, and display sympathy gift options directly within the tribute — leading to a 60% increase in purchases. The straightforward design helps reduce confusion, minimizing support calls from families and guests. Real Results for Funeral Homes Firms using Obit360 report major improvements: obituary page visits have increased by 97%, condolence messages by 86%, and sympathy gift purchases by 60%. With fewer support requests, stronger engagement, and a more modern online presence, funeral homes are deepening their connection with families while elevating their digital brand. Available Soon Obit360 will be available first to funeral homes on Tribute Technology’s Premier Partner Network, with expanded availability to follow. Members of the media with questions about Tribute Technology or any of the company’s products and services are asked to contact press@tributetech.com . About Tribute Technology: Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company’s goal is to give funeral directors everything they need to run their business in one place, making their lives easier.
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