Recognizing the Mental Health Challenges Facing Funeral Professionals

December 1, 2022

It should go without saying that as a funeral director the job can be mentally taxing and stressful. On any given day, you could be handling multiple tasks that each require specific expertise and attention. The difficulty is only amplified when you add in caring for grieving families and being exposed to death and tragedy. 


Some may say it’s just part of the job but over time this can definitely take its toll. If you ask a funeral professional how they handle the stress of the job, you might hear something like “I don’t bring the job home with me” or “I put the blinders on”. However, this stoic approach does not work. This ‘tough it out’ mentality has proven to hurt many funeral professionals in the long run. 


Depending on the size of the firm, the frequency at which you’re exposed to grief and traumatic experiences can vary. Regardless of volume though, that doesn’t make things any easier. When you add in a global pandemic like we’ve been experiencing, that just amplifies things. At the peak of the pandemic, some firms experienced two to three times their normal volume. While that may be good for business, this can be draining for funeral professionals. 


Being Surrounded By Trauma Takes A Toll 


Many people think of funeral directors as the people who simply plan and organize everything for a funeral service. Thanks to television and films, many associate the profession with a man in a dark suit burying a casket. But as those around the profession know, there is much more that goes on. 


What often gets overlooked is the other parts of the job the general public doesn’t really see or ever consider. Victims of car accidents, suicides, and murders can all be disturbing sights that a funeral professional may have to face on any given day. While those are more extreme cases, funeral professionals still have to surround themselves around death and tragedy each day. They may be providing embalming services all day which means standing over corpses for 10+ hours. Or they have to support a mother who just lost an infant son. Even for the strongest individuals, it is a lot to handle. Funeral directors need to openly accept that their profession poses strong risks to their mental health. Doing so will help create management tactics and reduce the harm that can occur. 


PTSD Rates Are 20% Higher Than The General Population 


When we think of PTSD, many people instantly associate this with military or first responders. While it is prevalent in those professions, PTSD among funeral professionals often gets overlooked and undiagnosed. 


To date, there hasn’t been much research on the topic in regard to funeral professionals. With that being said, I was able to come across one intriguing research article online. In 2019, Jessica McClanahan, a student at Harvard University published her Master’s thesis examining post-traumatic stress among mortuary works. Click here if you want to read her full thesis. 


For her research project, McClanahan interviewed 333 mortuary workers who identified that they were actively working in the profession. The results showed that 28.5% of the respondents met the criteria for PTSD. Comparatively, other studies on the general population have concluded that PTSD rates range from 1% (Helzer et al. 1987) to 8.3% (Kilpatrick et al. 2013). Regardless, this study suggests that PTSD rates among funeral professionals could be 20% or higher than the general population. 


Steps Being Made In The Right Direction 


While little research has taken place on the topic, there are steps being made to help combat compassion fatigue and PTSD among funeral professionals. In 2019, Canada’s first peer support group for funeral professionals was created. Shockingly, co-founder Michael Dixon could not find any type of peer counselling or support group for funeral professionals in Canada when he first started looking. The Ottawa Funeral Peer Support group consisting of around 12 members supports each other by sharing their experiences. Dixon says the group has helped change the way he monitors staff and his check in process after disturbing jobs. 


If there isn’t anything like this happening in your area right now, consider leading the charge to organize a peer support group. You might be surprised how building this type of network of support can really help with your mental health struggles. 


Also in Canada, the Ontario Association of Cemetery and Funeral Professionals have launched their Action for Mental Health: Be Brave Initiative. This program includes a five-part video series to help promote positive mental health and support those experiencing compassion fatigue or vicarious trauma. 


Lastly, the National Funeral Directors Association offers the Work/Life Resource Program (EAP). This program provides toll-free hotlines with experts who can offer support, counselling, and suggest resources. 


 

Mental health is something that everyone needs to be aware of. While many of us will never truly understand or witness the experiences funeral professionals face each day, it doesn’t mean we can’t get involved. 


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Every funeral professional has been there — sitting across from a family as they work through grief, tension, or even estrangement, all while trying to write something as personal and permanent as an obituary. The pressure to get every detail “just right” falls on the family — and just as often, on you. Sometimes, obituaries are pulled together quickly. Other times, families stall out, unsure what to say or how to begin. That’s when the phone calls start — or they head straight to Google, hoping to find the right words. Tribute Obituary Writer makes a difficult process worlds easier. This simple tool, built right into your website, helps families write a meaningful obituary in just seconds — whether they’re at home or sitting with you in the arrangement room. What It Does Tribute Obituary Writer walks families through a few thoughtful prompts — details like when and where someone was born, what mattered to them, and how they’ll be remembered. Then, with a single click, the AI transforms those answers into a fully written obituary. Families can instantly preview versions in different tones: warm and heartfelt, formal and traditional, or celebratory. With each option, the writing shifts to match the style that best reflects their loved one’s personality. How It Works Tribute Obituary Writer is powered by the same AI technology used in tools like ChatGPT, built on what’s called a large language model. It doesn’t use templates or prewritten scripts. Instead, it’s been trained on billions of words and examples of real human writing. That training allows it to create original text that’s not just grammatically correct — it sounds natural, compassionate, and human. As for the different tone options? That’s thanks to prompt engineering, subtle behind-the-scenes cues that guide the AI to write in distinct voices, all tailored to help families feel seen and understood. Why It Matters For your team: Less time on drafts, edits, and phone calls. For your families: A stressful task becomes simple — and even healing. For your business: A modern, meaningful service available 24/7, right on your website.  Tribute Obituary Writer helps you offer the right words — right when they’re needed.
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On Wednesday, June 11, at 2 p.m. ET, Connecting Directors is hosting a webinar packed with practical ways to streamline your operations, support your staff, and grow your business. Fixing the Friction: Real Solutions to the Challenges You Face Every Day If you’re like most funeral professionals we talk to, you’re juggling too much — tight timelines, limited staff, and families who want more, faster. We’ve listened, and now we’re sharing the solutions that are actually helping firms ease the pressure and boost performance. In just one hour, you’ll hear what’s working for top-performing firms across the country. We’ll cover workflow improvements, smart automation, and the kinds of tech tools that make your day smoother — not more complicated. Here’s a look at what you’ll take away: How to free up time with more efficient daily processes Ways to increase obituary traffic and deepen family engagement Tech integrations that reduce staff stress and improve service Real-life examples of Tribute Managment Software and email automation in action Hear from Courtney Gould Miller, Tribute Technology’s President of Commercial Markets, and Jason Truesdell, VP of Technology for Tribute Technology. As a bonus, two lucky attendees will win Lead Logic free for six months — a powerful lead capture tool that helps turn website traffic into real business. Can’t make it live? No problem. Register anyway and we’ll send you the full recording. Stick around for the live Q&A to get your questions answered in real time.
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Anthem Partners, a premier operator of funeral homes and cemeteries across North America, is proud to announce it has been named the recipient of the “Leader in All-in-One Technology” award by Tribute Technology. The award was presented at Tribute Technology’s Trend ReCON 2025, a two-day conference dedicated to helping funeral professionals thrive in a rapidly evolving industry. This prestigious award recognizes organizations that are setting a new benchmark for how technology can transform every aspect of funeral service—from operations and staff empowerment to family experience and community engagement. “We’re honored to receive this recognition from Tribute Technology, as it reflects our commitment to redefining how we support families,” said Chad Jackson, executive vice president of operations, Anthem Partners. “For us, technology is not just a tool—it’s a catalyst for empowering our teams and reimagining the way funeral homes operate.” Tribute Technology is known for providing innovative solutions that make end-of-life celebrations more memorable, meaningful, and effortless. Their all-in-one platform empowers funeral professionals with seamless tools for personalization, operational efficiency, and online engagement—helping providers like Anthem Partners deliver both exceptional service and sustainable growth. “Anthem Partners is raising the bar for what’s possible in funeral service,” added Courtney Gould Miller, president of commercial markets at Tribute Technology. “By embracing innovative, integrated technology, they’re not only increasing operational efficiency—they’re delivering a more personalized, transparent, and connected experience for families. Anthem isn’t just keeping up with industry change—they’re leading it.” “Our focus has always been on making it easier and more meaningful for families to create services that truly honor their loved ones,” said Will Andrews, President, Anthem Partners – US. “This award is a testament to our team’s passion and expertise in delivering best-in-class digital solutions that result in improved operational efficiencies and increased family satisfaction.” About Anthem Partners : Anthem Partners is a privately-held operator of cemeteries and funeral homes. Founded by industry professionals and backed by long-term, patient investors, they are actively seeking opportunities to grow with like-minded professionals and firms who share their vision. The founding principles of Anthem are respecting the unique history of the family businesses and acknowledging the lives lived in the communities they serve. To learn more, visit www.anthempartners.com .  About Tribute Technology: Tribute Technology is dedicated to empowering funeral professionals with best-in-class technology solutions. Serving over 9,000 end-of-life providers worldwide, Tribute Technology’s innovative software and services—including website platforms, marketing solutions, management software, online planning, memorial keepsakes, and payment processing—help funeral professionals save time and focus on supporting families. To learn more, visit www.tributetech.com .
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FOR IMMEDIATE RELEASE May 15, 2025 Contact for Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI 53597 press@tributetech.com Tribute Technology Expands Executive Team to Accelerate Innovation and Growth WAUNAKEE, WI — Tribute Technology, the leading provider of software and marketing solutions for funeral homes, cemeteries, and cremation businesses across North America, has announced the appointment of Craig Greenseid as Chief Executive Officer. This strategic move further strengthens the company’s leadership bench as it enters its next phase of growth, platform innovation, and customer experience enhancement. Greenseid is a seasoned executive with more than two decades of experience driving transformation and customer-centric strategies across the technology landscape. Most recently, he served as a Managing Director and Operating Executive within The Carlyle Group’s private equity portfolio where he focused tech companies on how they scale and operate effectively — experience that aligns with meeting the needs of Tribute Technology's clients and the families they serve. Greenseid has been a Tribute Technology board member for more than two years, deeply involved in shaping the company’s strategic priorities and roadmap investments. His expanded role ensures continuity in execution and clear alignment for the company’s vision for the future. “It is an honor to join Tribute Technology as its CEO,” said Greenseid. “I am excited to lead this innovative company and continue working alongside the talented team to further its mission of delivering unparalleled solutions to the funeral and life celebration profession. Together, we will build on Tribute Technology’s strong foundation, serving our funeral home customers and the families they support in their communities.” Prior to joining Tribute Technology, Greenseid held senior leadership roles at companies such as Blackboard and PowerSchool — where he served as Chief Revenue Officer and led a go-to-market organization that significantly expanded the company’s reach in the K-12 education technology space, an area he remains passionate about as the husband to a veteran teacher with 23 years of experience. His appointment formalizes his transition from board advisor to operational leader, joining Courtney Gould Miller, President of Commercial Markets, and Matt Powell, Chief Technology Officer, who have been with Tribute Technology for a combined six years. Together they will drive Tribute Technology’s long-term strategic success. “Craig has been an excellent partner to the Tribute Technology team while advising for Carlyle,” said Gould Miller. “His leadership, insight, and strategic perspective have been invaluable as a board member for the past two years. Having him step into the CEO role to lead the team through the next phase of innovation is ideal for our thousands of customers and our 450 employees.” Over the past year, Tribute Technology has broadened its leadership team by appointing a new Chief Financial Officer, Anthony Cali, and Chief Operating Officer, Joshua Gibbs, which has reinforced the company’s commitment to stability and future innovation. The entire leadership team, combined with Greenseid’s operating expertise and passion for customer-centric products and service, positions Tribute to best provide value to the clients we serve with increased purpose and confidence. As part of its ongoing investment in innovation, Tribute Technology also announced the launch of a completely reimagined obituary experience, now available across all Tribute Technology platforms. This enhanced offering is a testament to the company’s dedication to technology that centers the needs of grieving families while equipping funeral professionals with modern, meaningful tools. With a strong financial foundation, Tribute Technology is committed to reinvesting in its platform, its people, and its partnerships—with a clear focus on helping funeral professionals thrive in a digital-first world. About Tribute Technology Tribute Technology is the leading provider of software and marketing solutions for funeral homes, cemeteries, and cremation businesses across North America. Trusted by thousands of firms, Tribute Technology’s suite of tools supports funeral professionals in serving families with compassion, efficiency, and modern digital experiences. Media Contact: Heather Mierzejewski Vice President of Marketing, Tribute Technology heather.mierzejewski@tributetech.com
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