In the News: Tribute Technology’s Jules Green-Fournier Featured in Connecting Directors
November 13, 2025
New structure. Same mission. A renewed commitment to one-on-one customer partnerships.
Connecting Directors recently spotlighted Jules Green-Fournier, Tribute Technology’s Vice President of Account Management, in an article titled “New Structure, Same Mission: Tribute Technology’s Jules Green-Fournier on Leading the Customer-Obsessed Account Management Team.”
In the feature, Green-Fournier shares how Tribute Technology’s new structure ensures every customer has a dedicated account manager — a single, trusted point of contact who knows their business, anticipates their needs, and helps them get more value from their Tribute Technology partnership.
In the article, you’ll learn:
- How Tribute Technology redesigned its Account Management Team around one-on-one relationships
- Why personalized, proactive service leads to stronger customer connections
- How empowering account managers improves response times and results
- The ways Tribute Technology’s structure “scales with care” as the company grows
“We really listened to what customers were telling us,” Green-Fournier shares in the article. “They wanted a single point of contact, someone they know by name, who understands their business and is there when they need help. Each account manager now fully owns their relationships, which means faster responses, more proactive conversations, and a stronger connection overall.”
With more team members and a renewed focus on one-on-one support, Tribute Technology is strengthening customer care in powerful new ways, continuing its mission to help funeral homes serve families better through connection, partnership, and care.
Read the full feature on Connecting Directors
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Waunakee, Wisconsin – November 5, 2025 Partnership Provides Client Families Access to Budget-Friendly Payment Plans while Strengthening Funeral Homes and Reducing Accounts Receivable Tribute Technology has announced a new partnership with Family Shield Credit, the first fintech platform designed by funeral professionals to offer flexible, budget-friendly payment options for funeral homes and their client families. This collaboration integrates Family Shield's proven financing platform into Tribute Technology’s ecosystem, making it easier than ever for funeral homes to provide families with the services they need without the burden of immediate financial constraints. “Family Shield offers a crucial solution that allows families to make decisions based on what they truly want for their loved ones, not just what they can afford at the moment,” said Craig Greenseid, CEO of Tribute Technology. “By working with Family Shield, we’re adding another layer to the Tribute Technology platform, giving funeral homes the ability to offer more comprehensive services while improving their financial health at the same time.” Key Benefits for Funeral Homes The partnership with Family Shield brings several key advantages to funeral homes. Funeral homes receive direct payment from Family Shield, typically within 48 hours of the client’s service, eliminating the delays and uncertainties associated with waiting for estate settlements, life insurance disbursements, or property sales. This helps improve cash flow and reduce accounts receivable. Homes using Family Shield see an average 30% increase in total spend per family. Flexible payment plans empower families to select the services and memorials they truly want, rather than settling due to immediate financial constraints. Family Shield’s platform provides fast underwriting and approval decisions through a proprietary fintech portal, streamlining the application process. There is no paperwork or manual review required, making it easy for funeral homes to offer this option to families. Tribute Technology funeral homes can quickly onboard through an automated online portal. Ongoing webinars and training are available to help funeral directors confidently present these payment options to families. Combined with Tribute Technology’s existing Tribute Pay payment platform, this exciting partnership with Family Shield creates a comprehensive financial solution for funeral directors. “Our goal is to help funeral homes serve families with compassion and respect, and this partnership directly aligns with that mission,” said Dan Solecki Sr., Co-Founder and President at Family Shield Credit. “With Family Shield, funeral homes can streamline their payment processes, improve cash flow, and offer families the peace of mind they deserve.” About Family Shield Family Shield Credit provides flexible payment solutions for funeral homes and their clients, offering families peace of mind during difficult times. Families can borrow funds to cover funeral expenses, relieving the stress of immediate payments and providing much-needed time. Learn more at familyshieldcredit.com . About Tribute Technology Tribute Technology is a leading provider of software and services for funeral homes, cemeteries, and crematories, helping professionals serve families through best-in-class websites, management tools, and digital memorialization solutions. To learn more, visit www.tributetech.com . Media Contact Heather McWilliams Mierzejewski VP of Marketing, Tribute Technology press@tributetech.com | heather.mierzejewski@tributetech.com | 303-717-3774
What Every Funeral Professional Must Know About AI Right Now
The new Benchmarking the Modern Obituary study from Tribute Technology reveals how small changes — like timing — can make a big difference for families and your business.
Strategies You Can Use the Minute You’re Back Home: Inside the Tribute Technology Summit If you’re ready to do more than just talk about the future of funeral service, this is where you need to be. The Tribute Technology Summit, November 10–12, 2025, at The St. Regis Longboat Key Resort, co-hosted with MKJ Marketing, brings together the most forward-thinking leaders in the profession for three days of expert guidance, open conversation, and sessions built around real-world takeaways. You’ll head home with fresh ways to strengthen culture, simplify operations, and grow confidently into what’s next. What You’ll Gain New ways to inspire staff and strengthen culture with insights from Jamie Naughton Henriod , former Chief of Staff at Zappos. Tools and systems that save time and improve care , helping you focus on families instead of processes. Smarter strategies for growth, acquisition, and leadership that position your firm for long-term success. Marketing and pricing approaches based on real data , showing what’s working for firms across the country. A clear look ahead at how technology is becoming the new standard of care in funeral service. Join us at the St. Regis Longboat Key Resort this November and come ready to take home strategies you can put to work the minute you’re back in your business. Fin d more Info and Registration Here
Faster help, familiar faces, and answers that fit the way you work.
Tribute Technology is partnering with Homesteaders Life Company, one of the most trusted names in funeral service, to make preneed policy management easier for funeral homes.
