In the News: Tribute Technology’s Jules Green-Fournier Featured in Connecting Directors
New structure. Same mission. A renewed commitment to one-on-one customer partnerships.
Connecting Directors recently spotlighted Jules Green-Fournier, Tribute Technology’s Vice President of Account Management, in an article titled “New Structure, Same Mission: Tribute Technology’s Jules Green-Fournier on Leading the Customer-Obsessed Account Management Team.”
In the feature, Green-Fournier shares how Tribute Technology’s new structure ensures every customer has a dedicated account manager — a single, trusted point of contact who knows their business, anticipates their needs, and helps them get more value from their Tribute Technology partnership.
In the article, you’ll learn:
- How Tribute Technology redesigned its Account Management Team around one-on-one relationships
- Why personalized, proactive service leads to stronger customer connections
- How empowering account managers improves response times and results
- The ways Tribute Technology’s structure “scales with care” as the company grows
“We really listened to what customers were telling us,” Green-Fournier shares in the article. “They wanted a single point of contact, someone they know by name, who understands their business and is there when they need help. Each account manager now fully owns their relationships, which means faster responses, more proactive conversations, and a stronger connection overall.”
With more team members and a renewed focus on one-on-one support, Tribute Technology is strengthening customer care in powerful new ways, continuing its mission to help funeral homes serve families better through connection, partnership, and care.
Read the full feature on Connecting Directors
