From Calls to Real Life: How Visiting Clients Makes Our Support Better

February 4, 2026

A personal look at what I learn when I visit the funeral homes I support.

By: Luke Tinius


As a Customer Success Manager at Tribute Technology, a big part of my role is getting to know the funeral homes I support, how they work, what they need from us, and how our technology can help them serve families better.


I’m particularly delighted to talk to funeral homes around North Carolina, where I live. Recently, one of those calls turned into an opportunity I didn’t want to pass up.


I was having a great chat with one of our partners about some changes to his website when we realized we lived just a few towns away from each other. Without hesitation, he invited me to come visit.


I've learned that a genuine invitation like this is really special, so I wanted to take him up on it. I asked my manager if I could take some time to bring him and his staff some coffee and donuts (from the original Krispy Kreme location here in Winston-Salem), and she was immediately supportive.


Seeing the work in person changes what you notice


It’s always eye-opening to visit a funeral home and see firsthand the amount of work and dedication funeral directors put in every day to be there for families.


The number of hats funeral directors wear to get everything done really is impressive. They balance compassion for families, close attention to detail, and precision in their work, all while running a small business and supporting their teams.


The most useful insights are often the small ones


I enjoyed learning from the funeral director as he shared his knowledge of the profession and how it has changed over the years. We also talked about where things may be headed next and how we at Tribute Technology can help funeral homes stay ahead of the curve.


Stepping into the office, seeing how the staff handled the work, and watching him use our website gave me a new perspective on how our solutions can help funeral home teams save time in their day while also making it easier to bring communities together when a loved one dies.


Those details matter because they show how our technology is used in real life, in the middle of a busy day, not in a perfect scenario.



Technology can help us do so many things better, faster, and more accurately. But at its core, this profession is about people serving people. I’m proud to be part of a team that understands that and keeps families at the center of everything we do.


There really is nothing like connecting with someone in real life. I want funeral homes to know there’s a real person behind every call and email, and that we genuinely care about them and their business.


I’ll continue to visit as many of my clients as will have me, and I’m thankful to those who open their doors and share their time, passion, and wisdom.


July 30, 2026
A year after integrating with Chptr, Tribute Technology customers can now reach a quarter of a billion monthly radio listeners through the same one-click workflow that already powers televised memorial announcements. WAUNAKEE, Wis. — July 30, 2026 — Tribute Technology today announced that its integration with Chptr now extends beyond local television to include radio through Chptr's expanded partnership with iHeartMedia. Already adopted by more than 100 funeral homes, the expanded integration gives funeral homes access to the television and radio audiences most likely to learn about a passing, attend a service, and support grieving families, all through the same one-click obituary workflow. One year ago, Tribute Technology embedded Chptr's broadcast memorial technology directly into its platform, making it possible for funeral homes to transform an obituary into a professionally produced television memorial announcement without leaving the system they already use every day. Today, that same integration includes nationwide radio distribution alongside television, giving funeral homes access to all 210 U.S. television markets and more than 90 percent of U.S. radio stations reaching a quarter of a billion monthly listeners, all without additional software, data entry, or training. More than 100 funeral homes have already enrolled in the new radio service, reflecting the success of Chptr's existing television integration and the continued demand for trusted broadcast memorial announcements. For funeral homes, the value of broadcast isn't simply reach. It's reaching the right audience. Adults 55 and older remain among the most loyal local television viewers, while radio reaches 87% of U.S. adults every week, more than any other single media platform. Together, television and radio continue to be among the nation's most trusted sources of local news and information, making them uniquely effective channels for community memorial announcements. "This is exactly what we look for in a partnership," said J.B. Showalter, Senior Vice President of Partnerships at Chptr. "Tribute Technology already sits inside the daily workflow of thousands of funeral homes. Bringing our production platform, media partnerships, and nationwide television and radio distribution into that same workflow means families get a meaningful new way to share the news of a passing, without asking funeral professionals to change how they already serve families." For families, the expanded integration means memorial announcements can now reach more of the people whose lives were touched through the trusted local media they already know. For funeral homes, it provides another meaningful way to serve families while reinforcing their role as a trusted community resource. "Over the last year, we've seen that families truly value having their loved one's obituary shared on local television," said ​Anthony Harris, Location Manager at Oak Hill Funeral and Cremation Services. "No single place reaches everyone. Some people watch the news. Others hear the local radio station on the way to work. Adding radio gives us another trusted way to help families reach more of the people who would want to know. It's another meaningful service we can provide with every arrangement." The addition of radio builds on a year of successful television distribution through the existing Tribute Technology integration. "Our responsibility is to continually strengthen the platform funeral homes depend on every day," said Craig Greenseid, CEO of Tribute Technology. "When we can bring meaningful new capabilities into that workflow without adding complexity, our customers benefit. Expanding our integration with Chptr is another example of our commitment to helping funeral professionals better serve families through the technology they already trust." The expanded integration is now available to all Tribute Technology customers. Learn more at Tribute Spotlights | TV Obituaries | Tribute Technology .  About Tribute Technology Tribute Technology is a leading provider of software and services for the death care profession, helping funeral homes, cemeteries, crematories, and online publishers better serve families through connected technology. Its integrated platform simplifies operations, strengthens family engagement, and powers one of North America's largest digital obituary networks. More than 9,000 funeral homes rely on Tribute Technology solutions to support the families they serve. About Chptr Founded in 2020 and headquartered in New York, Chptr is building the distribution network for community storytelling. The company's Broadcast, Social, Video, and Slideshows offerings help funeral homes extend the reach of remembrance, connecting families with the communities that knew and cared about their loved ones. By partnering with funeral homes and media organizations, Chptr ensures life's most meaningful stories reach the people who matter most while keeping funeral professionals at the center of the experience.
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