From Calls to Real Life: How Visiting Clients Makes Our Support Better

By: Luke Tinius

As a Customer Success Manager at Tribute Technology, a big part of my role is getting to know the funeral homes I support, how they work, what they need from us, and how our technology can help them serve families better.

I’m particularly delighted to talk to funeral homes around North Carolina, where I live. Recently, one of those calls turned into an opportunity I didn’t want to pass up.

I was having a great chat with one of our partners about some changes to his website when we realized we lived just a few towns away from each other. Without hesitation, he invited me to come visit.

I've learned that a genuine invitation like this is really special, so I wanted to take him up on it. I asked my manager if I could take some time to bring him and his staff some coffee and donuts (from the original Krispy Kreme location here in Winston-Salem), and she was immediately supportive.

Seeing the work in person changes what you notice

It’s always eye-opening to visit a funeral home and see firsthand the amount of work and dedication funeral directors put in every day to be there for families.

The number of hats funeral directors wear to get everything done really is impressive. They balance compassion for families, close attention to detail, and precision in their work, all while running a small business and supporting their teams.

The most useful insights are often the small ones

I enjoyed learning from the funeral director as he shared his knowledge of the profession and how it has changed over the years. We also talked about where things may be headed next and how we at Tribute Technology can help funeral homes stay ahead of the curve.

Stepping into the office, seeing how the staff handled the work, and watching him use our website gave me a new perspective on how our solutions can help funeral home teams save time in their day while also making it easier to bring communities together when a loved one dies.

Those details matter because they show how our technology is used in real life, in the middle of a busy day, not in a perfect scenario.



Technology can help us do so many things better, faster, and more accurately. But at its core, this profession is about people serving people. I’m proud to be part of a team that understands that and keeps families at the center of everything we do.

There really is nothing like connecting with someone in real life. I want funeral homes to know there’s a real person behind every call and email, and that we genuinely care about them and their business.

I’ll continue to visit as many of my clients as will have me, and I’m thankful to those who open their doors and share their time, passion, and wisdom.