How to Use Tribute Knowledge Base Like a Pro

October 2, 2025

Quick tips for getting the most out of your support hub. 

The Tribute Knowledge Base is built to make your life easier, whether you’re updating a website, managing a case, or just looking for a quick how-to. It’s fast, searchable, and available whenever you need it, so you can spend less time troubleshooting and more time focusing on families. 


Tribute Knowledge Base features four main sections, each packed with articles, guides, and tutorials designed to help you work smarter: Tribute Websites, Tribute Management Software, FrontRunner, and CFS.


Here’s a quick tour of what you’ll find in each. 


Tribute Websites 


From posting obituaries and moderating condolences to managing flower orders, Tribute Websites are at the heart of how you connect with your community. The Knowledge Base offers clear instructions and short videos covering everything from Tribute Pay and Tribute Store to Tribute Video and Tribute Book


Tribute Management Software  


Cases, contracts, reports, calendars — Tribute Management Software is full of features that keep your business organized. In this section, you’ll find step-by-step guides, FAQs, and video tutorials that make it easier to track cases, use accounting integrations, and customize your admin settings. 


FrontRunner 


One of the most flexible platforms in funeral service, FrontRunner gives you powerful tools for websites, records, and memorial content. The Knowledge Base helps you make the most of it with walkthroughs for website editors, Book of Memories, stationery printing, MemorialFX videos, and more. 


CFS  


Need to tweak a page, update an obituary, or adjust site settings? The CFS section keeps the instructions simple. You’ll also find training videos, florist resources, and console tips so you can make updates quickly and confidently. 


Explore Your Way 


Whether you prefer to search, browse, or watch a video tutorial, the Tribute Knowledge Base adapts to how you like to learn. Dive in today and discover just how much faster and easier your work can be. 

Explore the Knowledge Base
December 30, 2025
[Blountville, TN / New York, NY — December 2025 ] — Heritage Family, a leading national network of funeral homes and cemeteries, today announced the company-wide expansion of their successful partnership with Chptr, in collaboration with Tribute Technology, delivering modern video and television-based death notices and community announcements to families across all Heritage Family locations nationwide. Chptr is a media and technology platform that helps funeral homes distribute service information through trusted local television and publisher channels, extending reach within the communities they serve. Through this partnership, Heritage Family locations will be able to share service listings and death notices across local station websites, station-owned digital platforms, and affiliated publisher networks. The initiative is powered by Chptr’s national media network and integrated into Tribute Technology through Tribute Spotlights—creating a seamless workflow for funeral home teams. “For generations, local television has been one of the most trusted ways communities learn about important life events,” said Lindsay Granson, Chief Operating Officer of Heritage Family . “This partnership allows us to bring that reach back to funeral service—combining Tribute Technology’s platform with Chptr’s media network to ensure families’ announcements are seen where communities already turn for local information.” Through the integration, funeral homes using Tribute Technology can activate Tribute Spotlights , which distribute death notices and service details beyond traditional obituary pages and into trusted local media ecosystems . Chptr serves as the media and distribution layer—connecting listings to television stations and publishers across hundreds of U.S. markets—while Tribute Technology remains the core platform funeral homes already rely on. “Funeral homes deserve modern visibility without added complexity,” said Craig Greenseid, President and CEO of Tribute Technology . “By integrating Tribute Spotlights with Chptr’s broadcast network, we’re giving firms a simple, scalable way to extend their reach into local television and publisher channels—without changing how they work.” Chptr’s media network includes partnerships with major local television station groups and regional publishers, helping funeral homes reduce reliance on third-party obituary aggregators while retaining first-party ownership, local trust, and measurable reach . “For generations, families have paid significant fees simply to publish an obituary. This partnership changes that forever,” said Rehan Choudhry, CEO of Chptr . “For the first time ever, funeral homes can offer families broadcasted obituaries at no cost—ending an era of expensive print notices and replacing it with a modern, media-driven approach that reaches communities where they engage today and fundamentally modernizes how life is honored.” A nationwide rollout across funeral homes and cemeteries As part of the expansion, Heritage Family locations will gain: Television-based death notices and service listings via local station websites Distribution through trusted broadcast and publisher networks , not just aggregators Integrated activation through Tribute Spotlights , embedded in Tribute Technology’s platform Centralized reporting on reach and performance tied to media placement The partnership reflects a growing shift in funeral service toward local media visibility, platform integration, and reclaiming control of community announcements . About Heritage Family Heritage Family is a national network of funeral homes, cemeteries, and crematories dedicated to honoring life through personalized, community-centered service. The organization operates more than 130 locations across 11 states. About Tribute Technology Tribute Technology is a leading provider of software and digital solutions for funeral homes, helping firms streamline operations, support families, and deliver meaningful memorial experiences. Tribute Spotlights extends Tribute Technology’s platform into broader community and media distribution. About Chptr Chptr is a media and technology platform connecting funeral homes with local television stations and publishers to power modern death notices, service listings, and community announcements—restoring visibility, trust, and control to the firms that serve families every day. Media Contact Jenny Knizner Head of Growth, Chptr E: jenny@chptr.com
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Discover the key demographic reading your online obituaries! Tribute Technology's study of 1.75 billion sessions reveals your audience is mostly women over 50 in your community. Learn how this insight can help your funeral home support families, optimize your site, and grow your business.
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