Fixing the Friction: What We Learned from the Real Solutions Webinar

June 12, 2025

What’s working now, with innovations you can use today

Tribute Technology’s recent Fixing the Friction: Real Solutions to the Challenges You Face Every Day webinar hit home for funeral professionals dealing with the usual suspects: too much to do, not enough help, disconnected systems, and families who want more—faster. 


Hosted by Ryan Thogmartin of Connecting Directors, the session featured Courtney Gould Miller and Jason Truesdell from Tribute Technology. Their focus? Real, data-driven solutions designed to reduce stress and save time—without adding staff. 


Key takeaways: 


  • Email automation is a game-changer. Automated email isn’t just easier—it generates 320% more revenue than non-automated messages. 
  • Your email list is a goldmine. It’s one of the most powerful tools for deepening relationships and reclaiming time. 
  • AI isn’t the future—it’s now. From smarter workflows to instant obits via Death Notice, tech tools are making a measurable impact. 
  • SEO is evolving, not disappearing. AI-powered content tools can help you stay visible—without the heavy lifting. 


As Courtney said: 


“If we’re not using all that technology has for us, families lose trust.” 


Watch the replay and access all the tools mentioned here: https://www.tributetech.com/watch-real-solutions-webinar 


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