Fixing the Friction: What We Learned from the Real Solutions Webinar

June 12, 2025

What’s working now, with innovations you can use today

Tribute Technology’s recent Fixing the Friction: Real Solutions to the Challenges You Face Every Day webinar hit home for funeral professionals dealing with the usual suspects: too much to do, not enough help, disconnected systems, and families who want more—faster. 


Hosted by Ryan Thogmartin of Connecting Directors, the session featured Courtney Gould Miller and Jason Truesdell from Tribute Technology. Their focus? Real, data-driven solutions designed to reduce stress and save time—without adding staff. 


Key takeaways: 


  • Email automation is a game-changer. Automated email isn’t just easier—it generates 320% more revenue than non-automated messages. 
  • Your email list is a goldmine. It’s one of the most powerful tools for deepening relationships and reclaiming time. 
  • AI isn’t the future—it’s now. From smarter workflows to instant obits via Death Notice, tech tools are making a measurable impact. 
  • SEO is evolving, not disappearing. AI-powered content tools can help you stay visible—without the heavy lifting. 


As Courtney said: 


“If we’re not using all that technology has for us, families lose trust.” 


Watch the replay and access all the tools mentioned here: https://www.tributetech.com/watch-real-solutions-webinar 


Obit360
July 24, 2025
FOR IMMEDIATE RELEASE July 24, 2025 Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com Tribute Technology Announces Obit360: A Reimagined Obituary Experience for the Digital Age WAUNAKEE, WI – Tribute Technology has announced the upcoming launch of Obit360 , a next-generation obituary platform that transforms how families and communities engage with online memorials. Obit360 is the most significant evolution of Tribute Technology’s obituary experience to date, delivering a faster, more intuitive, and emotionally resonant design built for today’s digital expectations. Optimized for mobile, powered by improved SEO, and designed to increase engagement and revenue, Obit360 helps funeral homes better serve families while elevating their online presence. “Obit360 is the result of listening closely to our clients and the families they serve,” said Craig Greenseid, CEO of Tribute Technology. “We knew the obituary experience needed to evolve — so we built something faster, smarter, and more personal. Obit360 helps funeral homes create deeper connections and greater value from their websites.” Matt Powell, Tribute Technology’s Chief Technology Officer, added, “We’re seeing a fundamental shift in how families connect and grieve, and it’s happening online. In the first 48 hours after a death, more than 25% of all obituary traffic occurs, and that traffic is not passive. It drives condolence messages, flower orders, donations, even attendance. Obit360 was built to meet this moment: to turn every obituary into an engine of connection, compassion, and community, and to help funeral homes turn visibility into real-world impact.” Built for the Way People Engage Today Obit360 was designed using real user behavior, family feedback, and industry best practices. It introduces a clean, scrollable layout that places details all in one continuous view — no tabs or extra clicks required. With 70–80% of visitors arriving on mobile, the platform delivers a smooth, intuitive experience on any device while keeping the focus on the loved one being honored. Pages load 30% faster, rank higher in search results, and display sympathy gift options directly within the tribute — leading to a 60% increase in purchases. The straightforward design helps reduce confusion, minimizing support calls from families and guests. Real Results for Funeral Homes Firms using Obit360 report major improvements: obituary page visits have increased by 97%, condolence messages by 86%, and sympathy gift purchases by 60%. With fewer support requests, stronger engagement, and a more modern online presence, funeral homes are deepening their connection with families while elevating their digital brand. Available Soon Obit360 will be available first to funeral homes on Tribute Technology’s Premier Partner Network, with expanded availability to follow. Members of the media with questions about Tribute Technology or any of the company’s products and services are asked to contact press@tributetech.com . About Tribute Technology: Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company’s goal is to give funeral directors everything they need to run their business in one place, making their lives easier.
July 18, 2025
Up to $10,000 in assistance from Samaritan’s Purse
July 18, 2025
At Tribute Technology, support isn’t just a department — it’s part of how we serve you. And now, that experience is more streamlined, responsive, and personalized than ever before. These updates aren’t just about change. They’re about setting a higher standard for the kind of support you deserve. You’ve always delivered for the families who count on you. Our goal is to keep delivering for you — with tools and service that evolve to meet your needs. We’ve made behind-the-scenes improvements to bring you faster answers, more familiar voices, and a support team that understands your world. Dedicated Support for Your Firm You deserve support that feels personal — and now, clients have a go-to account manager who knows their funeral home and how they work. Having someone who already understands your needs means fewer steps and quicker solutions — every time. 
July 10, 2025
Simple best practices to help your funeral home stay visible online
July 10, 2025
Post early. Show up first. Serve better.
July 8, 2025
Watch out for fake service requests involving third-party payment transfers.
A person is typing on a laptop computer with a hot air balloon on the screen.
July 2, 2025
Obituaries Are the First Step to Good Marketing — Here’s What Comes Next
June 23, 2025
Honoring the professionals who are using technology to lead with care, clarity, and impact
June 23, 2025
More families are reading texts than emails or mail — here’s how to meet them where they are.
A screenshot of a google page with a blue background.
June 23, 2025
Google’s latest update is changing how people find information. Here’s what it means for your business.
More Posts