What Funeral Professionals Are Saying About Tribute Technology’s New Support Experience
Fast, useful answers and advice from people who get your business.
Funeral professionals don’t have time to sit around waiting for tech support.
You need help that’s quick, easy to understand, and actually useful from people who know the ins and outs of your business.
We’ve made some big changes to how we support our clients and based on the feedback we’re getting, it’s working.
What Our Clients Are Saying
“The process was very simple to fix and it was done quickly.”
“I requested assistance and within the hour, the issue was resolved, and I was notified it was complete.”
“Erin and Nerie were very supportive, professional, and looked after the issue in no time at all. We are very grateful to have dealt with both of them.”
This kind of response is what we aim for every day and it’s what’s behind the changes we’ve made to improve your experience.
One Big Change: A Dedicated Account Manager for Every Client
Every Tribute Technology client now has a dedicated account manager. This direct point of contact understands your funeral business and your unique needs.
Meet the Tribute Knowledge Base
Need answers fast? Our new Tribute Knowledge Base is now live and available 24/7. It’s your go-to spot for how-to info, training, and troubleshooting if you’d rather not pick up the phone.
Here’s what you’ll find:
- Easy-to-follow guides
- Step-by-step troubleshooting
- Short tutorial videos
- Live chat (8 a.m. – 8 p.m. ET, more hours coming soon)
- Search for answers across all Tribute Technology products and services
We’re proud to support funeral professionals with tools that work – and now, with a support experience that’s as thoughtful and responsive as you are with your families.
