What Superior Service Means to Us

February 2, 2024

When it comes to serving our Tribute Technology clients, we don't just talk about it... we aim to walk the walk every day.

Providing top-notch customer service is at the heart of everything we do, just like it is for your firm and the families you serve within your community.


Below are a few thoughts from our leadership team on why high-quality customer service matters.


"The more I've learned about the funeral profession, the more impressed I am about how much funeral directors truly care about everyone who is in the room with them. The altruism they show to the families and communities they work with inspires us daily. They deserve the same high level of respect and care from their technology partner, too. We want to be someone they can trust and rely upon, and customer service is key to creating a rock-solid relationship for years to come."

— Charlie Cole, CEO of Tribute Technology


“I’m passionate about helping our clients succeed by connecting them with the perfect resources and tools for their firms to use. Over the years, I’ve formed many lifelong friendships within the profession. I care about their firms just as much as I care about our business. When we all communicate and work together to find solutions, magic happens. I truly believe that we all rise together.”

— Courtney Gould Miller, Chief Customer Officer at Tribute Technology


"I've worked with many clients for years and years. They're not just business acquaintances to me. I consider many of them to be lifelong friends! Making sure we get everything exactly right for them is not just a checkbox I'm trying to mark off — it's because I care about them personally and want their firms to succeed."
— Jules Green-Fournier, VP of Customer Success at Tribute Technology


"For us, a superior customer experience starts with an excellent eCommerce website. We want to make sure every single person who visits our website has the best experience possible. We want them to find what they need easily, use our product builder to preview their Loved One's Keepsake, and we want their checkout to be simple and easy. Once the Keepsake is ordered, our expedited shipping means the Keepsake arrives quickly. Plus, our customer service team is top-notch and easy to contact. Our 40K+ five-star reviews show that families truly appreciate what you do for them when you connect them with one of our Fingerprint Keepsakes."

— Jerry Pluviose, VP of eCommerce for Legacy Touch


We're always just a call or an email away when you need us. You can always reach out to us using this quick form when you need to get in touch.



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We were flooded with questions during and after our recent Tribute Technology webinar, “ Why Obituaries Should Be Your #1 Focus This Year. ” The session explored a powerful shift in how obituary pages can drive long-term value—and introduced a new opportunity: Tribute Technology’s partnership with Chptr , a company that broadcasts death notices on local TV as part of nightly news segments. Joining us live was Chptr’s Founder and CEO, Rehan Choudhry , who helped funeral professionals understand how this partnership—and the new Tribute Spotlights offering—can strengthen their brand, serve families better, and reconnect with their communities in a meaningful way. If you missed the webinar, you can watch it here . We’ve also rounded up the top questions from attendees—along with expert answers—to help you quickly get up to speed. 1. Can Tribute Spotlights video announcements be shared on our funeral home’s YouTube channel? Absolutely. Both the funeral home and the family receive the finished video, which means you can post it to YouTube, add it to your website, or share it across your social media channels. It’s an easy, shareable way to extend the obituary’s reach. 2. Are some funeral homes paying for the service themselves to grow market share? Yes—and they’re seeing it as a smart investment. Many funeral homes are covering the cost of Tribute Spotlights to differentiate themselves in a crowded market. It’s an added-value service that leaves a lasting impression with families and builds long-term brand recognition in the community. 3. Is it broadcast over-the-air (OTA) and on linear TV? Yes, in most markets. Death announcements air on both: Over-the-air (OTA) : Free, local channels accessible via antenna Linear TV : Scheduled programming via cable or satellite This dual approach ensures maximum exposure, especially for audiences that may not use streaming platforms. 4. Are Tribute Spotlights videos only on-air, or are they also online? Both. Announcements are featured during designated TV broadcast times and published on the station’s memorials webpage, offering families and communities multiple ways to engage. 5. How long are the videos? Each segment is 30 seconds , with individual obituaries typically receiving 3–5 seconds per airing. 6. Does Tribute Spotlights work with CFS websites or only Tribute sites? Tribute Spotlights integrate with all website platforms—including CFS —so you don’t need to change your provider to take advantage of this service. 7. How do families know when and where to watch the broadcast? Each participating market has set channels and air times. Your funeral home will receive all the relevant details, so you can easily pass them along to the families you serve. 8. If we have multiple obituaries, do they split the 30-second segment? Yes. If you submit four obituaries, for example, each typically receives around 7 seconds . In some markets, your funeral home may even qualify for exclusive broadcast segments. 9. Who owns the obituary video? You and the family do. Both parties receive copies with full rights to use, post, or share the video however they’d like. 10. Does each announcement get a full 30 seconds? No, but frequency matters. Each announcement usually gets 3–5 seconds , and they’re aired multiple times —often 10 or more—to maximize reach and visibility. 11. Can we get reporting from the local station? Yes. Tribute Spotlights and Chptr provide pre- and post-airing reports with full analytics, so you can track performance, exposure, and community impact. 12. What’s the average cost per TV spot? Thanks to Tribute Technology’s negotiated pricing , the full announcement package—which includes TV broadcast, video production, and social media distribution—is just $225 on average. Volume discounts are available for funeral homes bundling multiple announcements. Ready to Learn More? Tribute Spotlights is a unique and affordable way to elevate the services you offer while helping families feel honored, seen, and remembered. Whether you're interested in expanding your reach, enhancing your brand, or simply offering something new and meaningful, this tool was designed with your funeral home in mind. Have more questions? We’re always here to help.
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