Human Touch Makes All the Difference

According to a Forbes Advisor survey, more than half of businesses (56%) are now using AI for customer service. However, 71% of customers would rather resolve issues by directly talking to a human agent. 

At Tribute Technology, we understand that while technology is essential, great customer service still needs a personal touch. 

That’s why we’ve made a significant improvement: every client now has a dedicated account manager. This means you’ll have a direct point of contact who understands your funeral business and your unique needs. 

A key part of these changes is the leadership of Ray Rauch, our new Vice President of Customer Support. Ray brings a wealth of experience and a deep understanding of what customers need. 

He’s already helping to improve response times and ensure that our support is better aligned with how funeral professionals really work. Ray’s goal is simple: to make your experience faster, more responsive, and focused on what matters most to you. 

What This Means for You 

• Personalized Support: With a dedicated account manager, you’ll have a direct point of contact who knows you and your specific needs. 
• Faster Responses: We’re improving response times so you get the help you need, when you need it. 
• Support That Understands You: Our team is focused on providing solutions that are relevant and tailored to your business. 

Contact Support: 

• General Support: 1-844-200-6020 
• eCommerce Support: 1-866-303-1880 
• Online Support Form: Fill it out anytime, and we’ll connect you with the best team member for your needs.