Human Touch Makes All the Difference
August 20, 2025
Human Touch Makes All the Difference
According to a Forbes Advisor survey, more than half of businesses (56%) are now using AI for customer service. However, 71% of customers would rather resolve issues by directly talking to a human agent.
At Tribute Technology, we understand that while technology is essential, great customer service still needs a personal touch.
That’s why we’ve made a significant improvement: every client now has a dedicated account manager. This means you’ll have a direct point of contact who understands your funeral business and your unique needs.
A key part of these changes is the leadership of Ray Rauch, our new Vice President of Customer Support. Ray brings a wealth of experience and a deep understanding of what customers need.
He’s already helping to improve response times and ensure that our support is better aligned with how funeral professionals really work. Ray’s goal is simple: to make your experience faster, more responsive, and focused on what matters most to you.
What This Means for You
- Personalized Support: With a dedicated account manager, you’ll have a direct point of contact who knows you and your specific needs.
- Faster Responses: We’re improving response times so you get the help you need, when you need it.
- Support That Understands You: Our team is focused on providing solutions that are relevant and tailored to your business.
Contact Support:
- General Support: 1-844-200-6020
- eCommerce Support: 1-866-303-1880
- Online Support Form: Fill it out anytime, and we’ll connect you with the best team member for your needs.
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Tribute Technology’s Jules Green-Fournier shares how dedicated account managers, proactive support, and one-on-one relationships strengthen customer care and results.
Experience exceptional customer support with Tribute Technology — dedicated account managers, 24/7 resources, and personalized assistance.
Simplify funeral home management with Tribute Software. Save time, reduce stress, and stay organized — all in one easy-to-use system.
The easiest way to connect with families
Get Signatures Without the Stress
Waunakee, Wisconsin – November 5, 2025 Partnership Provides Client Families Access to Budget-Friendly Payment Plans while Strengthening Funeral Homes and Reducing Accounts Receivable Tribute Technology has announced a new partnership with Family Shield Credit, the first fintech platform designed by funeral professionals to offer flexible, budget-friendly payment options for funeral homes and their client families. This collaboration integrates Family Shield's proven financing platform into Tribute Technology’s ecosystem, making it easier than ever for funeral homes to provide families with the services they need without the burden of immediate financial constraints. “Family Shield offers a crucial solution that allows families to make decisions based on what they truly want for their loved ones, not just what they can afford at the moment,” said Craig Greenseid, CEO of Tribute Technology. “By working with Family Shield, we’re adding another layer to the Tribute Technology platform, giving funeral homes the ability to offer more comprehensive services while improving their financial health at the same time.” Key Benefits for Funeral Homes The partnership with Family Shield brings several key advantages to funeral homes. Funeral homes receive direct payment from Family Shield, typically within 48 hours of the client’s service, eliminating the delays and uncertainties associated with waiting for estate settlements, life insurance disbursements, or property sales. This helps improve cash flow and reduce accounts receivable. Homes using Family Shield see an average 30% increase in total spend per family. Flexible payment plans empower families to select the services and memorials they truly want, rather than settling due to immediate financial constraints. Family Shield’s platform provides fast underwriting and approval decisions through a proprietary fintech portal, streamlining the application process. There is no paperwork or manual review required, making it easy for funeral homes to offer this option to families. Tribute Technology funeral homes can quickly onboard through an automated online portal. Ongoing webinars and training are available to help funeral directors confidently present these payment options to families. Combined with Tribute Technology’s existing Tribute Pay payment platform, this exciting partnership with Family Shield creates a comprehensive financial solution for funeral directors. “Our goal is to help funeral homes serve families with compassion and respect, and this partnership directly aligns with that mission,” said Dan Solecki Sr., Co-Founder and President at Family Shield Credit. “With Family Shield, funeral homes can streamline their payment processes, improve cash flow, and offer families the peace of mind they deserve.” About Family Shield Family Shield Credit provides flexible payment solutions for funeral homes and their clients, offering families peace of mind during difficult times. Families can borrow funds to cover funeral expenses, relieving the stress of immediate payments and providing much-needed time. Learn more at familyshieldcredit.com . About Tribute Technology Tribute Technology is a leading provider of software and services for funeral homes, cemeteries, and crematories, helping professionals serve families through best-in-class websites, management tools, and digital memorialization solutions. To learn more, visit www.tributetech.com . Media Contact Heather McWilliams Mierzejewski VP of Marketing, Tribute Technology press@tributetech.com | heather.mierzejewski@tributetech.com | 303-717-3774
