7 Reasons Texting Helps Funeral Homes Serve Families and Stand Out

For funeral homes, texting is more than just convenience. It’s a way to support families with compassion and set your firm apart from competitors. 

That’s why Tribute Technology created Tribute Text, powered by our partner Elevia. This service allows funeral homes to send up to 18 personalized texts per year, all professionally written and managed by trained support staff. Campaigns can focus on aftercare, preplanning, review generation, or invitations, depending on your goals. Every reply is monitored, and important messages are escalated to your team so families always feel heard. 

Here are seven reasons why texting is such a simple but powerful way to communicate better and serve families with less stress: 

1. Texts Get Read 
   Texts have a 98% open rate, which means families are far more likely to see your message than an email or missed call. When families need quick updates — service details, reminders, or directions — texting ensures your message doesn’t get lost. 
2. Families Set the Pace 
   Texting respects how families want to communicate. They can reply when it works for them, without the pressure of answering a call in the middle of a difficult day. 
3. Builds Trust Through Personal Touches 
   A thoughtful message after the service, a reminder for an upcoming appointment, or a simple “we’re here for you” text goes a long way in showing care. 
4. Encourages Reviews and Referrals 
   A short, direct link sent by text makes it easy for families to leave a review or share your firm with friends—helping you grow your reputation without added work. 
5. Keeps Preplanning Simple 
   Preplanning can feel overwhelming. Text reminders and helpful resources make it easier for families to stay engaged in the process and follow through. 
6. Affordable and Easy for Your Team 
   With a managed service like Tribute Text, your staff doesn’t need to craft every message. Professionally written campaigns are sent automatically, giving families up to 18 thoughtful touchpoints a year—without adding to your team’s workload. 
7. Sets You Apart in Your Community 
   Not every funeral home offers texting. By meeting families where they are—on their phones—you position your firm as forward-thinking, responsive, and family-focused. 

Firms using Tribute Text consistently see stronger family engagement, more Google reviews, and greater visibility in their communities. 

Offered as a powerful enhancement to our Behavioral Marketing strategy, this add-on is available exclusively to Tribute’s digital marketing clients—giving them a connected way to engage families at every stage. 

Want to learn more? Contact us below to schedule your Tribute Text demo.