Tribute Technology

Are You Compliant Online?

May 16, 2022

Are You Compliant Online? 

You’ve spent time carefully making sure your funeral home is accessible to those with disabilities, but what about your website? Not only is website accessibility the considerate and right thing to do, it’s also the law. 


The Americans with Disabilities Act, or ADA, protects people with disabilities from discrimination, and websites are included under Title 3. Many countries around the world have similar accessibility laws, as do some states or provinces. This means that funeral homes can face fines and lawsuits if their website is not accessible to most people with disabilities. Not only are you legally responsible for accessibility, but many of your visitors will struggle to use your website without appropriate accessibility accommodation, including many baby boomers with developing impairments. 


But the ADA should not just be seen as something you have to do or else you’ll get in trouble – there's benefits for you and your families. The most important benefit is making your website inclusive to all families to use in one of the most stressful times of their life. It sets you apart from your competitors that don’t offer these services. Plus, you might be eligible for tax credits to recoup some of the money spent on accessibility solutions. 

Web Content Accessibility Guidelines

For your website to comply with the ADA, the best practice is to check if it meets the level AA standards of the Web Content Accessibility Guidelines (or WCAG). The 3 levels of the WCAG (A, AA, AAA) state that some, almost all, or all users can access your website. Good practice is to meet Level AA or above with respect to ADA compliance. 


From eliminating flashing content for people with ADHD or epilepsy to including captions for those with hearing impairments, these rules allow most people with disabilities the same experience as those without. To meet Level AA standards, your website must follow every point from Level A and AA. 

Level A Level AA
All images and other non-text elements include alt text Video and audio content have text captions
Videos have text captions Color contrast ratio is at a level for visually impaired users
No strobing and flashing lights Contrast ratio for page backgrounds and text is at least 4.5 to 1
Videos and audio have a transcript or audio description Underlined text leads to a link
Links on media players view content Text can be resized clearly to 200%
Bold and Italics HTML tags are replaced with ‘strong’ and ‘em’ (emphasized) tags Website doesn’t use images where text has the same effect
No empty links or heading tags Not useful links are removed
Titles describe the content effectively Language is identifiable in code even with language changes
The presentation should have more than just color and convey information clearly Users receive suggestions on how to solve input errors on forms
Audio does not use auto-play and can be stopped by the user Each page is accessible in multiple ways
Time limits provide users notifications on how much time is left Menus and buttons are used consistently regardless of the page the user is on
Headings and titles are readable and in order (H1, H2, H3) Keyboard focus is visible and clear
Users can navigate using a keyboard
Automatic scrolling and blinking content are stoppable
There is a link to skip navigation
Proper labeling and logical naming are on links and buttons
Language used on page is identifiable in code
Bad form input notifies users of issue
There are no major validation errors on the website
Elements in focus remain unchanged on website content
Forms are labeled properly and have legends

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WCAG Levels A and AA Checklist 

How to check if you’re compliant 

There are 2 ways you can determine your ADA compliance: Manually or with ADA compliance software. 


Manually: To determine your website’s ADA compliance yourself, use checklists (such as the one above) to evaluate each page. These include changes to design, content, and coding. You may need to hire someone to help you check and fix any coding issues. 


ADA compliance software: If you’re not tech-savvy, ADA compliance software is the best way to check your website’s compliance. This software uses artificial intelligence (AI) to comb your website for any ADA violations that may exist. They also offer tools to increase your website’s accessibility. 

Tribute Accessibility 

Ready to see if your site is accessible or make the required changes? Check out Tribute Accessibility powered by UserWay. Tribute Technology delivers this innovative product through its network of Premier Partners including leading providers such as FrontRunner Professional, MKJ Marketing, SRS Computing, Funeral Tech, CFS, and others. Tribute Accessibility offers software to check ADA compliance, along with tools that boost your website’s accessibility. UserWay offers special discounts on accessibility solutions to customers of Tribute Technology and our Premier Partners. Strengthen your website’s ADA compliance today. Click here to learn more. 

24 Apr, 2024
Tribute Technology is partnering with Magnolia Memorial Marketplace to make urn distribution more efficient and cost-effective for funeral directors like you. Why Magnolia Memorial Marketplace? They aren't just another supplier; it's a company created by funeral directors who understand what funeral homes and cremation providers need. They've designed their service to cut down on your costs — without cutting corners on quality. By joining forces with Magnolia Memorial Marketplace, you could save 25-30% off your usual expenses. Early Adopters Group – A Special Invite We're looking for forward-thinking funeral homes to join our Early Adopters Group. Your feedback will be invaluable, and we think the extra savings will be too! We have a limited number of spots available for our Early Adopters Group. If saving money and being at the forefront of industry innovation sounds good, don't wait. Click here to sign up now and secure your spot.
24 Apr, 2024
Online obituaries are a cornerstone of a funeral home's digital presence, driving substantial website traffic and serving as a critical marketing asset. Amidst the sea of metrics, one often overlooked aspect holds immense potential for amplifying brand visibility and fostering meaningful connections: comments. Why are comments on online obituaries more than just a digital nicety? Foster Community and Support : Condolences from friends and family not only provide comfort to those who are grieving but also demonstrate a funeral home’s commitment to being a pillar of support during difficult times. Non-Invasive Community Outreach : Unlike traditional marketing tactics that may come across as intrusive, engaging with online obituaries allows funeral homes to reach their community in a subtle and respectful manner. Improved SEO : The Facebook algorithm judges content (in part) based on engagement levels. If visitors to your online obituaries offer you the chance to increase engagement, take it. Every positive comment on an online obituary serves as a powerful endorsement and referral for the funeral home, acting as social proof in an era where consumer trust is paramount. In today's digital landscape, where consumers rely heavily on reviews and recommendations, leveraging these comments as a marketing tool can significantly enhance the credibility and reputation of funeral homes, ultimately attracting new clients and driving business growth. Questions? don’t hesitate to reach out: CSS-Team@Tributetech.com
09 Apr, 2024
Tribute Technology and Treasured Memories® Partnering to Elevate Funeral Service WAUNAKEE, WI — Tribute Technology, a leading provider of technology solutions for funeral directors, is proud to announce its partnership with Treasured Memories®, a premier consultancy and benefits provider for independent funeral homes. This collaboration marks a pivotal moment in making advanced technology more accessible and meaningful for funeral directors and the communities they serve across North America. Treasured Memories has been a beacon of support for funeral homes across the U.S. since its inception in 1988. Led and championed by Jimmy Altmeyer Jr., a fourth-generation funeral director, Treasured Memories has grown to epitomize excellence and dedication within the funeral service profession. Jimmy's commitment to exceptional service is mirrored in the legacy of Altmeyer Funeral Homes & Crematory, which has expanded to serve numerous communities across Ohio, Virginia, North Carolina, and Florida since its founding in 1917. The partnership heralds a new era of enhanced support for funeral directors, with Treasured Memories clients gaining access to Tribute Technology’s cutting-edge software and resources. The initiative will begin with introducing Tribute Technology’s Premier Partner, Legacy Touch, to Treasured Memories clients, allowing them to offer beautifully crafted Fingerprint Keepsakes to families seeking to memorialize their loved ones in a uniquely personal way. "Deciding to partner with Tribute Technology was the best choice for us. Tribute Technology stands out as the premier provider of technology solutions in our profession. Their commitment to innovation, combined with a deep understanding of the needs of both funeral directors and the families they serve, aligns perfectly with our values at Treasured Memories,” Altmeyer said. “This partnership is not just about enhancing our service offerings; it's about setting a new standard in the profession.” This partnership ensures that all members of the Treasured Memories network benefit, reinforcing both organizations' commitment to supporting funeral directors in offering compassionate, personalized services to families during their time of need. "Jimmy is an incredible leader within the profession, and we are honored to partner with Treasured Memories. This partnership is poised to deliver the finest technology solutions for funeral directors, and we are excited for what the future holds,” said Tribute Technology Chief Customer Officer Courtney Gould Miller. Members of the media with questions about Tribute Technology or any of the company’s products and services are asked to contact press@tributetech.com . About Tribute Technology: Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company’s goal is to give funeral directors everything they need to run their business in one place, making their lives easier. ### Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com
05 Apr, 2024
Tribute Technology and Treasured Memories® are teaming up to make technology more accessible, visible, and meaningful to funeral directors and the communities they serve. Treasured Memories is a trusted resource for independent funeral homes, providing supplier benefits and consulting services to its extensive membership of over 200 funeral homes across the U.S. since 1988. Jimmy Altmeyer Jr., a fourth-generation funeral director, founded Treasured Memories and serves as the president of Altmeyer Funeral Homes & Crematory, which now operates more than 50 firms. He draws upon a rich legacy of family service. The family business was started back in 1917 in Wheeling, WV, and has since expanded to Ohio, Virginia, North Carolina, and Florida. Jimmy has become well-known in the profession for his dedication to offering outstanding service to families and for supporting funeral directors across the country. “Jimmy Altmeyer is an incredible leader within the profession, and it’s been impressive watching him build up Treasured Memories over the years. It’s an honor that he chose to work with us,” said Tribute Technology Chief Customer Officer Courtney Gould Miller. “This partnership will offer the very best technology solutions for funeral directors, and we can’t wait to share what’s happening next.” As part of this collaboration, Treasured Memories clients will receive personalized solutions for their firm through Tribute Technology’s software and resources. The first stage of the partnership will involve Tribute Technology’s Premier Partner, Legacy Touch. Treasured Memories clients now have access to sharing Legacy Touch’s incredible Fingerprint Keepsakes with families. Stay tuned for updates on what’s coming next! Click here to learn more about Treasured Memories.
04 Apr, 2024
It was a true honor for Tribute Technology’s Obituary Writer to be named a winner in the 2024 Artificial Intelligence Excellence Awards program, hosted by the Business Intelligence Group. Tribute Obituary Writer was honored in the Artificial Creativity category for a Product or Software. As families navigate the complexities of loss, Tribute Obituary Writer stands as a testament to the transformative power of technology in honoring loved ones. Tribute Obituary Writer’s intuitive design empowers users to navigate the writing process with ease. The software streamlines the editing process, allowing for adjustments to content and length as needed, ensuring that every tribute is a heartfelt representation of a loved one’s legacy. We deeply appreciate this recognition of our AI-powered technology, which underscores our commitment to innovation and excellence. Click here to read more about the award. Click here to learn more about Tribute Obituary Writer. Click here to learn more on why online obituaries matter
01 Apr, 2024
A first-of-its-kind bill that would have impacted the legality of fingerprint recording by deathcare professionals was not advanced by a committee within the Florida Senate. Many within the funeral profession were closely watching the development of this bill. Florida Privacy Bill SB 504 sought to regulate funeral homes' collection, notices, and practices related to the biometric data of decedents. If passed, the bill would have required funeral homes to provide written disclosure of their policies related to the use of biometric data collected from the deceased. The funeral home would have also been required to give the option to opt out of such a sale. Though the proposed Florida bill did not pass, the proposal highlights the importance of funeral homes’ print collection practices and underscores the concerns that families may place on these matters. Tribute Technology’s Premier Partner, Legacy Touch, which is a leading provider of Fingerprint Keepsakes, strongly encourages funeral homes to (1) inform families they’re taking prints and (2) obtain a signed Release or Acknowledgment confirming that the family either consents to the collection or understands that a print cannot be obtained later or replaced once deleted if the family declines print collection. You can learn more about this important topic by watching Legacy Touch’s webinar hosted by Tribute Technology on the legality of Fingerprint Keepsakes.  At a minimum, Legacy Touch recommends that firms should have a sample disclosure, which could be included in your Statement of Funeral Goods and Services. You can view an example of a disclosure in our resource guide, which can be downloaded here .
01 Apr, 2024
We are excited to unveil an innovative change for clients with Tribute Technology websites – and the outcomes are remarkable. Tribute Wall will now show up first, becoming the default view on obituaries rather than the obituary or event itself. This update redefines the user experience and engagement, while also delivering tangible benefits across various fronts: Increased Condolences: Presenting the Tribute Wall first has led to a remarkable 56% surge in posted condolences, fostering a deeper sense of community support for your families. Enhanced Engagement: With Tribute Wall as the default view, we've observed a 23% increase in user retention, with visitors returning for additional page views. Boost in Purchases: Clients have experienced an impressive 8.5% rise in purchases per session when utilizing Tribute Wall as the initial view. Extended Session Duration: Visitors are spending 16% more time on the platform, engrossed by the immersive experience offered by Tribute Wall. Tribute Wall isn't just a feature; it's a catalyst for elevating your website, driving revenue growth, and nurturing a compassionate community for those navigating loss. It's worth noting that should funeral homes prefer, Tribute Wall can be reverted upon request. This transformative update is poised to elevate your online presence, boost revenue streams, and foster community engagement, enriching both your business and the families you serve. We're excited to introduce this update and look forward to the positive impact it will have on your online memorial experience! If you have any questions, don’t hesitate to reach out: CSS-Team@Tributetech.com
01 Apr, 2024
Google Ads' Customer Match feature empowers advertisers to target ads based on customer data. A recent glitch has raised concerns among funeral professionals. At Tribute Technology, it's important to clarify that we do not employ Customer Match lists for our clients. This decision aligns with Google's policy, which prohibits the use of sensitive interest categories for ad targeting or product/service promotion. Despite our position, some clients have received emails from Google Ads indicating that their accounts may be eligible to use Customer Match lists. Follow-up emails have cautioned about potential account suspensions due to policy violations. Our team at Tribute Technology has informed Google about this glitch. We want to assure our clients that their ads remain eligible and are running without interruption.  For further assistance or inquiries, please reach out to our Support Team at 1-844-200-6020 or complete this form .
25 Mar, 2024
Are those with no connection to the funeral profession outranking your funeral home in Google searches? What can you do to stop this while attracting more families to your website? Start by winning the SEO race . When it comes to combatting obituary spam, Tribute Technology CEO Charlie Cole said, “The best thing funeral homes can do is dominate their own SEO.” If you aren’t among the top search results in your area, you are missing calls. Consider Cole’s top three tips to improve your SEO, as shared in a recent webinar on protecting your business and families from spammers : Be the first to post your obituaries. Share obituaries on every social account you manage. Have a fast website. Learn more about how to outrank the competition and increase your website’s searchability and relevance by talking to one of our marketing specialists .
25 Mar, 2024
Generative AI has revolutionized many aspects of our lives, but unfortunately, it has also made spamming obituaries easier than ever. For funeral homes across the country, combating obituary spam has become a daily challenge that demands proactive action. What can funeral professionals do in the face of this persistent threat? Tribute Technology CEO Charlie Cole offered a straightforward solution in a recent webinar about obituary spam : "Start reporting as much as humanly possible. If enough people report a website for scamming, it’ll cause Google to pay attention." Here are some actionable steps you can take to combat obituary spam: Report Spam to Google: Use Google's dedicated tool for reporting spam at this link: Report Spam . By flagging suspicious websites, you contribute to the effort to clean up search results and protect users from scams. Report Obituary Scams to the FTC: If you encounter obituary scams or instances of identity theft involving deceased individuals, report them to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov or call 877-382-4357. Notify the FBI's Internet Crime Complaint Center (IC3): In cases where obituary spam involves online fraud or criminal activity, such as identity theft, it's crucial to alert the FBI's Internet Crime Complaint Center. You can file a complaint through their website: IC3 Complaint . If obituary spam escalates to involve malicious intent, collaboration with law enforcement agencies may be necessary to thoroughly investigate and prosecute offenders. It's essential to recognize that combating obituary spam requires a collective effort from online platforms, obituary hosts, and community members. Together, let's work toward preserving the sanctity of online obituary pages as sacred spaces for remembrance, reflection, and respect.
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